Client Coordinator

James Frank Associates; Tonbridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

James Frank Associates Ltd. is seeking a Client Coordinator to join their team on a full-time, permanent basis in the United Kingdom. The role focuses on acting as the primary liaison between clients and third parties and maintaining strong customer relationships.

The ideal candidate will have at least 2 years in a Coordinator or Customer Service role, with excellent written and verbal communication, strong organizational skills, and the ability to work independently in a fast-paced environment.

Qualifications

• Minimum of 2 years' experience in a customer-focused, Coordinator / Customer Service role.
• Confident acting as the first point of contact both over the phone and via email, able to work independently and as part of a wider team.
• Excellent communicator, both written and verbal.
• Strong organization and time-management ability.
• Excellent decision-making skills.

Responsibilities

• Build a strong relationship with clients and third parties.
• Maintain accurate schedules, ensuring all updates are immediately rectified at all times.
• Ensure regular communication is maintained with clients.
• Confident working in a fast-paced environment maintaining high levels of accuracy and compliance at all times.
• Recognize, report and flag any issues or concerns immediately.
• Manage internal CRM systems with accuracy and attention to detail at all times.
• Work in an ever-changing environment, reacting to issues in a proactive nature.

Skills

Customer communication

Organizational skills

CRM systems

Phone & email handling

Attention to detail

Tools

CRM software

Job description

Our client, a leading business in their sector is seeking a Client Coordinator join them on a full-time, permanent basis.

Due to an exciting period of growth our client is looking for an organized, diligent and customer-focused Client Coordinator to join their team, where you will be a focal point of communication between clients and third parties, ensuring relationships are maintained whilst being the first point of contact for any questions, queries or concerns.

The ideal will have a minimum of 2 years' experience in a Coordinator / Customer Service role where you are confident liaising with customers in a busy and varied environment.

Key Responsibilities:

• Build a strong relationship with clients and third parties
• Maintain accurate schedules, ensuring all updates are immediately rectified at all times
• Ensure regular communication is maintained with clients
• Confident working in a fast-paced environment maintaining high levels of accuracy and compliance at all times
• Recognize, report and flag any issues or concerns immediately
• Manage internal CRM systems with accuracy and attention to detail at all times
• Work in an ever-changing environment, reacting to issues in a proactive nature

Key Experience:

• Minimum of 2 years' experience working in a customer-focused, Coordinator / Customer Service role
• Confident acting as the first point of contact both over the phone and via email, able to work both independently and as part of a wider team
• Excellent communicator, both written and verbal
• Strong organization and time-management ability
• Excellent decision-making skills

This is an excellent opportunity for an organized, diligent and switched-on Client Coordinator with strong customer service experience to join a thriving business who are leaders in their field.

You will be working with a knowledgeable team, working closely with clients and other departments across the business to provide the highest-level of customer care.