Remote Client Experience Coordinator

Effortless travel solutions ETS; West of England; Remote; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Fully remote work

Training & tools

Professional development

Travel perks

Team culture

Job summary

Effortless travel solutions ETS in the United Kingdom is seeking a Remote Experience Coordinator to serve as the main point of contact for clients, guiding them through travel planning with professional communication and organized coordination.

You will respond to inquiries, provide personalized support, ensure accurate travel information, and follow up to secure satisfaction, while enjoying a fully remote role with access to training and travel-related perks.

Qualifications

• Excellent communication and interpersonal skills.
• Previous experience in customer service or client support roles.
• Hospitality or travel experience preferred.
• Strong attention to detail and organizational skills.
• Comfortable using technology, online systems, and booking tools.
• Ability to work independently and manage time effectively.
• Reliable internet connection.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance during the planning and travel process.
• Ensure travel information shared with clients is current and complete.
• Maintain regular follow-up with clients to ensure satisfaction.
• Identify and resolve client issues to support a positive experience.

Skills

Excellent communication

Customer service experience

Hospitality or travel experience

Strong attention to detail

Organizational skills

Tech-savvy

Independent work

Reliable internet

Tools

Booking tools

Online systems

Travel planning software

Job description

Effortless travel solutions ETS in the United Kingdom is seeking a Remote Experience Coordinator to serve as the main point of contact for clients, guiding them through travel planning with professional communication and organized coordination.

You will respond to inquiries, provide personalized support, ensure accurate travel information, and follow up to secure satisfaction, while enjoying a fully remote role with access to training and travel-related perks.