Client Experience & Bookings Coordinator

2i Recruit Ltd; England; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary package.

Supportive and collaborative working环境

Ongoing training and development机会.

Opportunity to work within a growing?g

Long-term career development机会.

Job summary

2i Recruit Ltd is seeking a proactive Bookings Coordinator to join their team. You will manage new enquiries, coordinate appointments and ensure a superb customer experience from first contact to booking confirmation.

The role involves handling enquiries via phone, email and online channels, recording customer details, and maintaining accurate records in internal systems. A friendly, professional telephone manner and strong IT skills are essential.

Qualifications

• Previous experience in a customer service, bookings, administration, sales support or coordination role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to multitask and prioritise effectively.
• High attention to detail and accuracy.
• Strong IT skills, including Microsoft Outlook, Word and Excel.
• Experience using CRM, database or booking systems would be advantageous.
• Caring, empathetic and customer-focused approach.
• Professional and confident telephone manner.
• Ability to work independently whilst contributing positively to a wider team.

Responsibilities

• Acting as the first point of contact for all new enquiries via telephone, email and online channels.
• Responding to both referral-based and marketing-generated enquiries in a professional and engaging manner.
• Gathering and recording customer information accurately to assess requirements and determine the most appropriate service offering.
• Managing appointment bookings, confirmations and scheduling activities.
• Explaining service options, appointment processes and associated costs clearly and professionally.
• Following up with prospective customers to answer questions, provide additional information and encourage bookings.
• Maintaining accurate records of customer interactions and booking activity within internal systems.
• Providing exceptional customer service by responding promptly to questions, concerns and requests.
• Producing reports and updates relating to enquiry and booking activity.
• Supporting events, marketing initiatives and wider administrative activities when required.
• Working closely with operational and management teams to ensure a seamless customer experience.

Skills

Customer service

Communication

Organisation

Attention to detail

MS Outlook

Tools

CRM systems

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

2i Recruit Ltd is seeking a proactive Bookings Coordinator to join their team. You will manage new enquiries, coordinate appointments and ensure a superb customer experience from first contact to booking confirmation.

The role involves handling enquiries via phone, email and online channels, recording customer details, and maintaining accurate records in internal systems. A friendly, professional telephone manner and strong IT skills are essential.