Bookings Coordinator

2i Recruit; Southampton; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Competitive salary package

Supportive and collaborative working环境

Ongoing training and development

Growing organisation

Job summary

2i Recruit Ltd is seeking a proactive Bookings Coordinator in Southampton to handle enquiries, qualify requirements and manage bookings from first contact to confirmation.

The role focuses on delivering excellent customer service, coordinating appointments and maintaining accurate records in a fast-paced environment.

Qualifications

• Experience in customer service, bookings, administration or coordination.
• Excellent written and verbal communication skills.
• Strong organisational abilities with multitasking and prioritisation.
• High attention to detail and accuracy.
• Proficient IT skills including Outlook, Word and Excel; CRM experience is a plus.

Responsibilities

• Be the first point of contact for new enquiries via phone, email and online channels.
• Respond to referrals and marketing enquiries in a professional, engaging manner.
• Gather and record customer information to assess requirements and service options.
• Manage appointment bookings, confirmations and scheduling activities.
• Explain service options and pricing clearly and professionally.
• Follow up with prospects to answer questions and encourage bookings.
• Maintain accurate records of interactions and booking activity in internal systems.
• Provide exceptional customer service and respond to questions promptly.
• Produce reports and updates on enquiry and booking activity.
• Support events and marketing initiatives and assist wider admin tasks.
• Collaborate with operations and management to ensure a seamless customer experience.

Skills

Customer service

Communication skills

Organisational skills

Attention to detail

Microsoft Office

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM systems

Job description

Our client is seeking a proactive and customer-focused Bookings Coordinator to join their team. This is a key role focused on managing new enquiries, coordinating appointments and delivering an outstanding customer experience from first contact through to booking confirmation.

The successful candidate will act as the first point of contact for prospective customers, handling enquiries, qualifying requirements, managing bookings and maintaining accurate records. This role would suit someone with strong communication skills who enjoys building relationships, providing excellent service and working in a fast-paced environment.

Company Benefits:

• Competitive salary package.
• Supportive and collaborative working environment.
• Ongoing training and development opportunities.
• Opportunity to work within a growing organisation.

Key Responsibilities:

• Acting as the first point of contact for all new enquiries via telephone, email and online channels.
• Responding to both referral-based and marketing-generated enquiries in a professional and engaging manner.
• Gathering and recording customer information accurately to assess requirements and determine the most appropriate service offering.
• Managing appointment bookings, confirmations and scheduling activities.
• Explaining service options, appointment processes and associated costs clearly and professionally.
• Following up with prospective customers to answer questions, provide additional information and encourage bookings.
• Maintaining accurate records of customer interactions and booking activity within internal systems.
• Providing exceptional customer service by responding promptly to questions, concerns and requests.
• Producing reports and updates relating to enquiry and booking activity.
• Supporting events, marketing initiatives and wider administrative activities when required.
• Working closely with operational and management teams to ensure a seamless customer experience.

Experience and Skills Requirements

• Previous experience in a customer service, bookings, administration, sales support or coordination role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to multitask and prioritise effectively.
• High attention to detail and accuracy.
• Strong IT skills, including Microsoft Outlook, Word and Excel.
• Experience using CRM, database or booking systems would be advantageous.
• Comfortable discussing services, appointments and pricing with prospective customers.
• Caring, empathetic and customer-focused approach.
• Professional and confident telephone manner.
• Ability to work independently whilst contributing positively to a wider team.
• Positive, proactive and solutions-focused attitude.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.