Patient Care & Scheduling Coordinator

2i Recruit Ltd; Southampton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Supportive environment

Training & development

Career progression

Job summary

2i Recruit Ltd seeks a highly organised Patient Coordinator to support patients throughout their treatment journey, from initial consultation to follow-up care. You will coordinate appointments, manage bookings and handling financial administration while maintaining strong relationships with clinicians and partners.

The role requires excellent communication, superior organisational skills and a proactive, service-driven approach in a fast-paced environment.

Qualifications

• Previous experience in patient coordinating or healthcare admin.
• Excellent verbal and written communication.
• Strong organisational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience handling confidential information with discretion.
• Strong IT skills including MS Office and database systems.

Responsibilities

• Coordinating appointments and procedures from consultation through to completion.
• Acting as the primary point of contact for clients, providing updates and ensuring a positive patient experience.
• Following up with clients and supporting progression of plans and bookings.
• Coordinating schedules and capacity planning to maximise operational efficiency.
• Liaising with consultants, teams and external partners to ensure seamless service delivery.
• Managing records, appointment systems and databases, ensuring information is accurate and up to date.
• Producing reports and monitoring key performance indicators.
• Processing invoices, payments and associated financial administration accurately.
• Handling sensitive and confidential patient information in line with GDPR requirements.
• Supporting continuous improvement initiatives and identifying opportunities to enhance client experience and service delivery.

Skills

Patient coordination

Customer service

Communication

Time management

Attention to detail

Relationship management

Education

Tools

MS Office

Databases

Job description

2i Recruit Ltd seeks a highly organised Patient Coordinator to support patients throughout their treatment journey, from initial consultation to follow-up care. You will coordinate appointments, manage bookings and handling financial administration while maintaining strong relationships with clinicians and partners.

The role requires excellent communication, superior organisational skills and a proactive, service-driven approach in a fast-paced environment.