Bookings Coordinator

2i Recruit Ltd; England; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary package.

Supportive and collaborative working环境

Ongoing training and development机会.

Opportunity to work within a growing?g

Long-term career development机会.

Job summary

2i Recruit Ltd is seeking a proactive Bookings Coordinator to join their team. You will manage new enquiries, coordinate appointments and ensure a superb customer experience from first contact to booking confirmation.

The role involves handling enquiries via phone, email and online channels, recording customer details, and maintaining accurate records in internal systems. A friendly, professional telephone manner and strong IT skills are essential.

Qualifications

• Previous experience in a customer service, bookings, administration, sales support or coordination role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to multitask and prioritise effectively.
• High attention to detail and accuracy.
• Strong IT skills, including Microsoft Outlook, Word and Excel.
• Experience using CRM, database or booking systems would be advantageous.
• Caring, empathetic and customer-focused approach.
• Professional and confident telephone manner.
• Ability to work independently whilst contributing positively to a wider team.

Responsibilities

• Acting as the first point of contact for all new enquiries via telephone, email and online channels.
• Responding to both referral-based and marketing-generated enquiries in a professional and engaging manner.
• Gathering and recording customer information accurately to assess requirements and determine the most appropriate service offering.
• Managing appointment bookings, confirmations and scheduling activities.
• Explaining service options, appointment processes and associated costs clearly and professionally.
• Following up with prospective customers to answer questions, provide additional information and encourage bookings.
• Maintaining accurate records of customer interactions and booking activity within internal systems.
• Providing exceptional customer service by responding promptly to questions, concerns and requests.
• Producing reports and updates relating to enquiry and booking activity.
• Supporting events, marketing initiatives and wider administrative activities when required.
• Working closely with operational and management teams to ensure a seamless customer experience.

Skills

Customer service

Communication

Organisation

Attention to detail

MS Outlook

Tools

CRM systems

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Our client is seeking a proactive and customer-focused Bookings Coordinator to join their team. This is a key role focused on managing new enquiries, coordinating appointments and delivering an outstanding customer experience from first contact through to booking confirmation.

The successful candidate will act as the first point of contact for prospective customers, handling enquiries, qualifying requirements, managing bookings and maintaining accurate records. This role would suit someone with strong communication skills who enjoys building relationships, providing excellent service and working in a fast-paced environment.

Company Benefits

• Competitive salary package.
• Supportive and collaborative working environment.
• Ongoing training and development opportunities.
• Opportunity to work within a growing organisation.
• Long-term career development opportunities.

Key Responsibilities

• Acting as the first point of contact for all new enquiries via telephone, email and online channels.
• Responding to both referral-based and marketing-generated enquiries in a professional and engaging manner.
• Gathering and recording customer information accurately to assess requirements and determine the most appropriate service offering.
• Managing appointment bookings, confirmations and scheduling activities.
• Explaining service options, appointment processes and associated costs clearly and professionally.
• Following up with prospective customers to answer questions, provide additional information and encourage bookings.
• Maintaining accurate records of customer interactions and booking activity within internal systems.
• Providing exceptional customer service by responding promptly to questions, concerns and requests.
• Producing reports and updates relating to enquiry and booking activity.
• Supporting events, marketing initiatives and wider administrative activities when required.
• Working closely with operational and management teams to ensure a seamless customer experience.

Experience and Skills Requirements

• Previous experience in a customer service, bookings, administration, sales support or coordination role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to multitask and prioritise effectively.
• High attention to detail and accuracy.
• Strong IT skills, including Microsoft Outlook, Word and Excel.
• Experience using CRM, database or booking systems would be advantageous.
• Comfortable discussing services, appointments and pricing with prospective customers.
• Caring, empathetic and customer-focused approach.
• Professional and confident telephone manner.
• Ability to work independently whilst contributing positively to a wider team.
• Positive, proactive and solutions-focused attitude.