Patient Care & Booking Coordinator — Growth & Impact

2i Recruit Ltd; England; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary package

Training & development opportunities

Long-term career progression

Collaborative working environment

Job summary

2i Recruit Ltd is recruiting for a patient coordinator on behalf of a healthcare client. The role supports patients from initial consultation through treatment and follow-up care, ensuring a high standard of service.

As the primary contact, you will coordinate appointments, manage bookings, and handle administrative and financial tasks while maintaining strong relationships with clinicians and internal teams.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational skills with exceptional attention to detail.
• Ability to manage multiple priorities within a fast-paced environment.
• Experience handling confidential information with professionalism and discretion.
• Strong IT skills, including Microsoft Office applications and database systems.
• Excellent customer service and stakeholder management skills.
• Commercial awareness and confidence discussing costs or booking arrangements with patients.
• Positive, proactive and solution-focused approach.
• Full UK Driving Licence and access to your own vehicle are essential.
• Occasional cover required at the Winchester office.

Responsibilities

• Coordinating appointments and procedures from consultation through to completion.
• Acting as the primary point of contact for clients, providing updates, answering queries and ensuring a positive patient experience.
• Following up with clients and supporting the progression of plans and bookings.
• Coordinating schedules and capacity planning to maximise operational efficiency.
• Liaising with consultants, teams and external partners to ensure seamless service delivery.
• Managing records, appointment systems and databases, ensuring information remains accurate and up to date.
• Producing reports and monitoring key performance indicators.
• Processing invoices, payments and associated financial administration accurately.
• Handling sensitive and confidential patient information in accordance with GDPR requirements.
• Supporting continuous improvement initiatives and identifying opportunities to enhance client experience and service delivery.

Skills

Communication

Organization

Multitasking

MS Office

Data handling

Customer service

Cost discussions

Tools

Database systems

CRM systems

Job description

2i Recruit Ltd is recruiting for a patient coordinator on behalf of a healthcare client. The role supports patients from initial consultation through treatment and follow-up care, ensuring a high standard of service.

As the primary contact, you will coordinate appointments, manage bookings, and handle administrative and financial tasks while maintaining strong relationships with clinicians and internal teams.