Client Data & Analytics Lead

Kraken Digital Asset Exchange; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in energy is seeking an experienced data and analytics professional to guide clients in modernizing their data capabilities. The role requires over 5 years of experience in data analytics or business intelligence, strong SQL skills, and exceptional communication abilities. Candidates should thrive in a fast-paced environment and be passionate about the clean energy transition. Join us to drive transformative outcomes in the energy sector.

Qualifications

• 5+ years of experience in data analytics or business intelligence.
• Familiarity with SQL and modern BI tools.
• Excellent communication and collaboration skills.

Responsibilities

• Guide clients in refining reporting and analytics.
• Coach client data teams on best practices.
• Train Kraken’s client delivery team on data utilization.

Skills

Data analytics

Business intelligence

SQL

Communication

Collaboration

Presentation skills

Education

5+ years in relevant field

Tools

Modern BI tools

Job description

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Kraken Customer

What we do:build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it:future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Who are we looking for?

We’re looking for an influential data and analytics professional who’s excited to work directly with clients — helping them build modern data capabilities, coach on data best practices, and help them get transformative from Kraken data.

You should bring experience playing a lead role on a high-performing analytics or data team; a love of working with clients; and a passion for driving the clean energy transition. (Energy experience nice-to-have, but not required.)

The role

You’ll work directly with Kraken clients to help them develop modern, transformative data and analytics capabilities as part of their broader Kraken transformation.

You’ll:

• Guide them as they rebuild critical reporting & analytics on Kraken data
• Coach client teams on “what good looks like” in analytics practices — including roles, tools, and processes.
• Occasionally get hands‑on with sample SQL or BI to help unblock or demonstrate.
• Translate client needs into clear input for Kraken product and engineering
• You won’t be an implementation manager or a full‑time analyst. This is a hybrid role: part coach, part practitioner, part translator — helping clients both adopt Kraken data smoothly and build lasting data capabilities to drive their transformation. Perfect for someone with [strong data leadership chops / a strong data background] who wants more client face-time and a high‑impact role.

What you’ll do:

• Guide clients in redefining critical reporting and analytics to use new Kraken data and concepts, through working sessions, trainings, and occasional SQL/BI examples.
• Coach client data teams on best practices and help them spot gaps in skills, roles, tools, or process.
• Help clients identify reporting & analytics outcomes they need Kraken to drive and partner with product to deliver these
• Train Kraken’s broader client delivery team on how to ask effective data questions and leverage data to drive business impact.

What you’ll need to have / be:

• 5+ years of experience in data analytics, business intelligence or related field (e.g., analytics manager or director; data consultant, lead data analyst; analytics engineer)
• Familiarity with SQL and modern BI tools – enough to recognize and speak to what “good” looks like & construct examples
• Excellent communications, collaboration and presentation skills
• Strong grasp of modern data practices (team structure, tools, ways of working)
• Experience working in an agile, product‑led context
• Excitement for a fast‑paced, high‑autonomy, fun environment

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [e-mail] and we’ll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

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