Client Care Specialist – Veterinary Practice

Linnaeus

Upper Killay

On-site

GBP 21,000 - 29,000

Full time

6 days ago
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Benefits offered by this job

5 weeks holiday
Bank holidays
Birthday leave
CPD opportunities
Staff discount
Life assurance
Enhanced sickness pay
Enhanced family leave
E-car salary sacrifice
Employer pension
Recruitment referral bonus
Wellness program
Employee assistance
Eyecare voucher
Free annual Flu jab
Cycle to work

Job summary

Gower Veterinary Surgery, part of Linnaeus, is seeking a Client Care Associate to welcome clients and support front-desk operations. You will handle bookings, answer calls, and manage customer queries to ensure a smooth, friendly client experience.

The role offers training and progression within the veterinary group, with a focus on excellent communication, teamwork, and a compassionate approach to pet care.

Qualifications

  • Customer-facing experience preferred; veterinary practice experience a plus.
  • Friendly and personable with excellent communication skills.
  • Willingness to undertake further training and development.

Responsibilities

  • Welcoming and registering new customers.
  • Booking in customers and diary management.
  • Answering the telephone and handling customer queries.
  • Managing customer expectations regarding waiting times.
  • Administration tasks such as scanning paperwork and form completion.
  • Processing prescription requests.
  • Taking payments.
  • Promoting offers and services.
  • Keeping public areas and consult rooms clean and presentable.

Skills

Customer service
Communication
Interpersonal skills

Job description

Gower Veterinary Surgery, part of Linnaeus, is seeking a Client Care Associate to welcome clients and support front-desk operations. You will handle bookings, answer calls, and manage customer queries to ensure a smooth, friendly client experience.

The role offers training and progression within the veterinary group, with a focus on excellent communication, teamwork, and a compassionate approach to pet care.

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