Client Care Specialist – Veterinary Practice

Linnaeus; Upper Killay; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

5 weeks holiday

Bank holidays

Birthday leave

CPD opportunities

Staff discount

Life assurance

Enhanced sickness pay

Enhanced family leave

E-car salary sacrifice

Employer pension

Recruitment referral bonus

Wellness program

Employee assistance

Eyecare voucher

Free annual Flu jab

Cycle to work

Job summary

Gower Veterinary Surgery, part of Linnaeus, is seeking a Client Care Associate to welcome clients and support front-desk operations. You will handle bookings, answer calls, and manage customer queries to ensure a smooth, friendly client experience.

The role offers training and progression within the veterinary group, with a focus on excellent communication, teamwork, and a compassionate approach to pet care.

Qualifications

• Customer-facing experience preferred; veterinary practice experience a plus.
• Friendly and personable with excellent communication skills.
• Willingness to undertake further training and development.

Responsibilities

• Welcoming and registering new customers.
• Booking in customers and diary management.
• Answering the telephone and handling customer queries.
• Managing customer expectations regarding waiting times.
• Administration tasks such as scanning paperwork and form completion.
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Keeping public areas and consult rooms clean and presentable.

Skills

Customer service

Communication

Interpersonal skills

Job description

Gower Veterinary Surgery, part of Linnaeus, is seeking a Client Care Associate to welcome clients and support front-desk operations. You will handle bookings, answer calls, and manage customer queries to ensure a smooth, friendly client experience.

The role offers training and progression within the veterinary group, with a focus on excellent communication, teamwork, and a compassionate approach to pet care.