Client Care Associate

Linnaeus; Swansea; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

5 weeks holiday

Birthday Leave

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Recruitment referral reward scheme

Wellness program including Employee3}

Job summary

Linnaeus’s Gower Veterinary Surgery in Swansea is seeking a Client Care Associate to provide a warm, professional first impression and help manage front-desk activities. You will welcome clients, register new customers, book appointments, answer a range of queries by phone, take payments and promote services, with training and growth opportunities.

Hours are 37.5 per week with weekday shifts and Saturday on a rota; the role sits within a supportive network of veterinary professionals committed

Qualifications

• Must be friendly with excellent communication skills.
• Experience in a customer facing role is preferred, especially within a veterinary environment.

Responsibilities

• Welcoming and registering new customers.
• Booking in customers and diary management.
• Answering the telephone and dealing with a range of customer queries.
• Managing customer expectations regarding waiting times.
• Administration duties e.g. scanning paperwork, filling in forms etc
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring that public areas and consult rooms are clean and presentable.

Skills

Communication skills

Customer-facing

Friendly attitude

Job description

Job title: Client Care Associate

Location: Gower Veterinary Surgery

Job Type: Permanent

Salary: £ 25,038 per annum

Hours: 37.5 hours per week - Weekday shifts 8am-4pm/10.30am-6.30pm, Saturday on a rota basis

We have an exciting opportunity for a Client Care Associate to join Gower Veterinary Surgery.

Client Care Associates are integral to creating the first impression of our practice. Clients and visitors should be welcomed in a warm, friendly, courteous and professional manner.

Applicants must be friendly and personable, with excellent communication skills.

Previous experience in a customer facing role within a Veterinary Practice preferable.

Growth within the role is encouraged and successful applicants will be given further training.

Roles and responsibilities:

• Welcoming and registering new customers.


• Booking in customers and diary management.


• Answering the telephone and dealing with a range of customer queries.


• Managing customer expectations regarding waiting times.


• Administration duties e.g. scanning paperwork, filling in forms etc


• Processing prescription requests.


• Taking payments.


• Promoting offers and services.


• Ensuring that public areas and consult rooms are clean and presentable.

Benefits

• 5 weeks holiday + bank holidays + Birthday Leave


• Extensive Internal CPD


• Staff discount schemes


• Life Assurance


• Enhanced sickness pay


• Enhanced equal family leave


• E-car salary sacrifice scheme


• Employer contribution pension scheme


• Recruitment referral reward scheme


• Wellness program including:
  
  
  
  • Employee assistance program
  
  
  • Eyecare voucher scheme
  
  
  • Free annual Flu jab
  
  
  • Cycle to work scheme
  
  
  
  

About us

We are a primary care practice for small animals, which established itself amongst the Swansea community, providing care for thousands of pets every year.

Being RCVS accredited, we are dedicated to continuously improving our quality of care and service. We know that owners consider pets to be a member of the family and that is why we work hard to provide the very best veterinary care possible.

Gower Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more Gower Vets, Linnaeus or the role, please contact our Talent Acquisition team at [e-mail].