Client Care Leader | Veterinary Services

Linnaeus; Winchester; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

5 weeks holiday plus bank holidays

Career progression opportunities

Pet insurance premium reimbursement

Life Assurance

Enhanced sickness pay

E-car salary sacrifice scheme

Employer contribution pension scheme

Wellness program

Job summary

Linnaeus is seeking a Client Care Manager based in Winchester. You will oversee and lead the Client Care Team, ensuring high operational standards and client satisfaction while promoting a supportive workplace culture.

The ideal candidate will have strong leadership experience, a commitment to customer service, and a capability to manage performance metrics effectively. You will play a key role in enhancing the quality of care provided to clients and their pets.

This position comes with 5 weeks of holiday, career progression opportunities, and a wellness program among other benefits.

Qualifications

• Proven track record in leadership roles and team management.
• Experience in customer service and client communication.
• Ability to implement and manage operational processes effectively.

Responsibilities

• Oversee the Client Care Team and foster a supportive culture.
• Manage performance measures including client feedback.
• Lead change initiatives to improve service delivery.

Skills

Leadership

Team management

Customer service

Process optimization

Change management

Job description

Linnaeus is seeking a Client Care Manager based in Winchester. You will oversee and lead the Client Care Team, ensuring high operational standards and client satisfaction while promoting a supportive workplace culture.

The ideal candidate will have strong leadership experience, a commitment to customer service, and a capability to manage performance metrics effectively. You will play a key role in enhancing the quality of care provided to clients and their pets.

This position comes with 5 weeks of holiday, career progression opportunities, and a wellness program among other benefits.