Veterinary Client Care Specialist

Linnaeus; Hampstead; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Holiday entitlement

CPD funded

Employee benefits

Pension scheme

Wellbeing program

Job summary

Linnaeus is hiring a Client Care Assistant at Village Vet Hampstead Hospital in London. You’ll be at the front of house, greeting clients and their pets, managing bookings, and handling payments with a focus on excellent customer service.

The role requires flexibility for early mornings and late evenings, and works 42 hours per week. As part of Linnaeus, you’ll join a large veterinary group offering extensive CPD, generous holiday, and a supportive wellbeing program to help you develop

Qualifications

• Excellent communication skills, both verbal and written.
• Highly motivated to provide excellent service to clients and the practice.
• Able to work well in a team and be a positive member of the team.
• Excellent administration, organisational and time management skills with excellent attention to detail.
• Excellent IT skills - Microsoft (Outlook, Word and Excel).

Responsibilities

• Manage and deal with appointment bookings in a professional and efficient manner.
• Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service.
• Support the business with a range of administrative duties.
• Have a high level of attention to detail.
• Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard.
• Show awareness of financial control within the practice and follow up with clients for outstanding payments.
• Be happy to discuss financial issues with clients if needs be.
• Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled.
• Maintain the highest professional and ethical standards.
• Make sure communication is to a high standard with referring vets and colleagues.
• Ensure that a high standard of client care is maintained at all times within the team.
• Work closely with your vet and neighbouring branches.
• Serving customers and taking payments, advising customers on products and services
• Banking duties

Skills

Communication

Customer service

Teamwork

Organisation

Multitasking

IT skills

Job description

Linnaeus is hiring a Client Care Assistant at Village Vet Hampstead Hospital in London. You’ll be at the front of house, greeting clients and their pets, managing bookings, and handling payments with a focus on excellent customer service.

The role requires flexibility for early mornings and late evenings, and works 42 hours per week. As part of Linnaeus, you’ll join a large veterinary group offering extensive CPD, generous holiday, and a supportive wellbeing program to help you develop