Customer Service & Logistics Support Advisor

Confidential; Northampton; Sur place; GBP 24 000 - 29 000; Plein temps

Résumé du poste

Confidential in Northampton is seeking a Customer Service Advisor to join a busy, friendly team. You will handle customer queries, coordinate with service partners and keep operations running smoothly.

The role focuses on delivering an excellent customer experience, with opportunities to develop IT and administration skills while working Monday to Friday, 9:00am to 6:00pm.

Permanent contract with a salary of 26,600.

Qualifications

• Previous B2B customer service experience within an office.
• Confident communicator with excellent telephone manner.
• Efficient administration skills and good attention to detail.
• Ability to use own initiative with a can-do attitude.
• Ability to work in a high pressured, fast paced environment.
• IT literate including Excel and Word.

Responsabilités

• Be the friendly first point of contact for customers, answering calls and working with service partners to resolve queries
• Keep customers informed by liaising with suppliers and providing clear, relevant updates
• Respond promptly and professionally to customer calls and emails
• Book and accurately process new jobs
• Help customers navigate and use the company website
• Work closely with drivers to keep services running smoothly
• Support the wider team with a range of general administrative tasks

Connaissances

Customer service experience

Excellent telephone manner

Attention to detail

Initiative

High pressure environment

IT literacy

Outils

Excel

Word

Description du poste

Confidential in Northampton is seeking a Customer Service Advisor to join a busy, friendly team. You will handle customer queries, coordinate with service partners and keep operations running smoothly.

The role focuses on delivering an excellent customer experience, with opportunities to develop IT and administration skills while working Monday to Friday, 9:00am to 6:00pm.

Permanent contract with a salary of 26,600.