Client Care Coordinator - Veterinary Reception & Support

Medivet; Royal Leamington Spa; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 counselling support

Life Assurance 3 x salary

5 weeks’ annual leave

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet is looking for a Client Care Assistant in Royal Leamington Spa. This role involves being the first point of contact for clients, delivering exceptional care, and effectively managing appointment schedules. You will need strong reception skills, good numeracy, and the ability to prioritize under pressure. This rewarding position offers 5 weeks of annual leave plus additional benefits such as a health cash plan and wellbeing support. Previous veterinary receptionist experience is desirable.

Qualifications

• Skilled in providing exceptional client facing care.
• Experience as a veterinary receptionist is desirable.
• Ability to prioritise tasks effectively.

Responsibilities

• Carry out reception duties, greeting clients on arrival.
• Triage emergency appointments and contact clients.
• Manage the practice diary for appointment availability.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for online booking.
• Process repeat prescription order requests.

Skills

Exceptional client care

Reception skills

Numeracy skills

Experience with online appointment systems

Team player

Ability to remain calm under pressure

Job description

Medivet is looking for a Client Care Assistant in Royal Leamington Spa. This role involves being the first point of contact for clients, delivering exceptional care, and effectively managing appointment schedules. You will need strong reception skills, good numeracy, and the ability to prioritize under pressure. This rewarding position offers 5 weeks of annual leave plus additional benefits such as a health cash plan and wellbeing support. Previous veterinary receptionist experience is desirable.