Vet Practice Client Care Assistant - Reception & Support

Medivet; Bexleyheath; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Health Cash Plan

Counselling Support

Life Assurance

Annual Leave

Day for You

Cycle to Work

Season Ticket Loans

Staff Discounts

Job summary

Medivet Welling is a busy first opinion practice in South East London, delivering high standards of patient care and excellent client service.

This reception role focuses on greeting clients, managing records, booking appointments online, triaging emergencies, and helping the team maintain an efficient diary. Weekend and Bank Holiday rota participation is required.

You will work with a supportive team led by the Lead Veterinary Surgeon and benefit from health and wellbeing benefits.

Qualifications

• :Reception duties and front-of-house responsibilities
• :Strong client facing skills and excellent numeracy
• :Experience with online appointment booking systems is preferred
• :Team player who contributes to a supportive practice environment

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team
• Participation in a 1 in 4 weekend rotation and Bank Holiday cover at our 24-hour Medivet Dartford Hospital

Skills

Reception duties

Client facing care

Numeracy

Online booking system

Team player

Calm under pressure

Tools

Online appointment booking system

Job description

Medivet Welling is a busy first opinion practice in South East London, delivering high standards of patient care and excellent client service.

This reception role focuses on greeting clients, managing records, booking appointments online, triaging emergencies, and helping the team maintain an efficient diary. Weekend and Bank Holiday rota participation is required.

You will work with a supportive team led by the Lead Veterinary Surgeon and benefit from health and wellbeing benefits.