Veterinary Client Care & Reception Specialist

Medivet Group

Greater London

On-site

GBP 21,000 - 26,000

Full time

8 days ago

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Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave + Bank Holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and serv

Job summary

Medivet Welling is a busy first opinion practice in South East London, looking for a reception professional who can deliver exceptional client facing care. You will handle bookings, triage emergencies, and support a friendly team across a busy diary.

You’ll be skilled at reception duties, with good numeracy and experience with online booking systems. Previous veterinary receptionist experience is desirable and you will join a team that values and supports your development.

Qualifications

Experience in veterinary reception or customer-facing roles is preferred.
Excellent client service and numeracy skills."
Familiarity with online booking systems and diary management would be an asset.
Able to stay calm under pressure and work as part of a supportive team.

Responsibilities

Carry out reception duties, greet clients on arrival and update records.
Triage the impact of emergency appointments and contact clients to rearrange as needed.
Manage the practice diary to optimise appointment availability by team skillset.
Answer client phone calls and manage messages.
Ensure appointment slots are available for online booking.