Client Care Assistant - Veterinary Reception
Medivet Group
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Descrizione del lavoro
Medivet Group is seeking a Client Care Assistant to be the first point of contact for clients in our Hampstead practice. You’ll deliver exceptional client-facing care, manage a busy reception, and support colleagues across the team.
A 40-hour week with early and some late shifts, plus weekend rotation, offers a stable schedule. You’ll need strong customer service, numeracy, and familiarity with online appointment systems.
Competenze
- Previous veterinary receptionist or front desk experience is desirable.
- Excellent client service and communication skills.
- Strong numeracy and ability to use online appointment systems.
Mansioni
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Conoscenze
Descrizione del lavoro
Medivet Group is seeking a Client Care Assistant to be the first point of contact for clients in our Hampstead practice. You’ll deliver exceptional client-facing care, manage a busy reception, and support colleagues across the team.
A 40-hour week with early and some late shifts, plus weekend rotation, offers a stable schedule. You’ll need strong customer service, numeracy, and familiarity with online appointment systems.
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