Client Care Assistant

Medivet Group; Hampstead; Presencial; GBP 21.000 - 25.000; Tempo integral

Benefícios oferecidos por esta vaga

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

Annual leave

5 weeks' annual leave plus Bank Holid

Extra 'Day for You', a paid day off

Cycle to Work

Season Ticket loans

Discounts on Medivet products and ser­

Resumo da vaga

Medivet Group is seeking a Client Care Assistant to be the first point of contact for clients in our Hampstead practice. You’ll deliver exceptional client-facing care, manage a busy reception, and support colleagues across the team.

A 40-hour week with early and some late shifts, plus weekend rotation, offers a stable schedule. You’ll need strong customer service, numeracy, and familiarity with online appointment systems.

Qualificações

• Previous veterinary receptionist or front desk experience is desirable.
• Excellent client service and communication skills.
• Strong numeracy and ability to use online appointment systems.

Responsabilidades

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team

Conhecimentos

Reception experience

Customer service

Numeracy

Online appointment booking

Descrição da vaga

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

The successful candidate will have exceptional customer service skills and will have preferably worked on reception in a medical setting or similar.

It's a 40 hour week, working Monday to Friday on early shifts mostly (9am, - 5:30pm) and some late shifts (11am - 7:30pm). The schedule includes 1 in 4 Saturdays or Sundays at our Hendon 24 hour hospital, with a day off the following week.

Bank holiday shifts are shared - expect two or three a year (also at Hendon 24 hour hospital). Your career means more than a rota and a job title, that's why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary
• Annual leave
• 5 weeks' annual leave plus Bank Holidays, rising with length of service
• Extra 'Day for You', a paid day off just for you
• Additional support
• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you'll be doing

Typically, in this role, you'll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team