Client Care Advisor (Part-time)

Linnaeus Veterinary; Wigan; On-site; GBP 13,000; Part time

Job summary

A veterinary care provider in Wigan is seeking an Evening Veterinary Receptionist for a part-time role. The ideal candidate will have experience in customer service and be enthusiastic about animal care. Responsibilities include managing appointments, client communication, and administrative duties. The position offers a supportive environment and various employee benefits, including holiday leave and a pension scheme.

Benefits

5 weeks holiday plus bank holidays and birthday leave

Career progression opportunities

Staff discount schemes

Life assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Wellness program including employee assistance program, eyecare voucher scheme, free annual flu jab, cycle to work scheme, recruitment referral reward scheme

Qualifications

• Experience of working within a customer-facing role.
• Previous Reception experience (Highly desirable).

Responsibilities

• Welcoming clients and their pets in a warm professional manner.
• Managing the diary; booking appointments and surgical procedures.
• Answering a range of client questions via email and telephone.
• Pro-active communication between clients and colleagues to ensure the day runs smoothly.
• Administration duties (scanning paperwork, filling in forms, etc.).
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring that reception is clean and well‑stocked.

Skills

Customer service experience

Reception experience

Job description

Job Title

Veterinary Receptionist (Evening)

Location

My Pets Vets Leigh

Job Type

Permanent part‑time

Salary

AU$25,646.40 pro‑rata to AU$12,823.20 per annum

Hours

20 hours per week Monday‑Sunday (3pm‑9pm)

An exciting opportunity has opened at My Pets Vets for an experienced and enthusiastic Client Care assistant to join our fantastic front‑of‑house team! If you are someone who thrives in a dynamic and forward-thinking environment and has a deep passion for providing care to animals then this position could be the ideal fit for you. Joining the Reception team at My Pets Vets means becoming a part of a supportive and growth‑oriented environment where your skills and dedication will be truly appreciated.

Responsibilities

• Welcoming clients and their pets in a warm professional manner.
• Managing the diary; booking appointments and surgical procedures.
• Answering a range of client questions via email and telephone.
• Pro‑active communication between clients and colleagues to ensure the day runs smoothly.
• Administration duties (scanning paperwork, filling in forms, etc.).
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring that reception is clean and well‑stocked.

Personal Specification

• Experience of working within a customer‑facing role.
• Previous Reception experience (Highly desirable).

What We Offer

• 5 weeks holiday plus bank holidays and birthday leave.
• Career progression opportunities.
• Staff discount schemes.
• Life assurance.
• Enhanced sickness pay.
• Enhanced equal family leave.
• E‑car salary sacrifice scheme.
• Employer contribution pension scheme.
• Wellness program including employee assistance program, eyecare voucher scheme, free annual flu jab, cycle to work scheme, recruitment referral reward scheme.

About Us

Established over ten years ago, My Pets Vets provides the highest quality veterinary care throughout every stage of your pet’s life. Our goal is to provide a friendly, compassionate service to which you and your pets will want to return again and again, staying true to the core values of client care, friendliness and family that the practice was built upon.

How to Apply

To apply, please complete the quick application form below. For more information, contact Ophelia Hinds.