Client Affairs Officer

Pertemps; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A reputable recruitment agency in Greater London is looking for a dedicated Client Affairs Officer to deliver essential appointeeship and deputyship services for vulnerable adults. The role involves managing a varied caseload of complex financial and legal matters, ensuring the protection of service users' financial interests. Candidates must possess proven experience in similar roles and be skilled in communication and attention to detail. The position is interim/contract, offering a rate of £29 per hour. This opportunity is based in West London, with some office attendance required.

Qualifications

• Proven experience in appointeeship, deputyship, or client financial affairs within a local authority or adult social care setting.
• Strong understanding of Court of Protection and DWP appointeeship processes.
• Experience managing and reconciling client financial accounts.

Responsibilities

• Provide statutory appointeeship and deputyship services to protect service users’ finances.
• Act as case officer for appointeeship and deputyship services.
• Investigate financial circumstances of service users.

Skills

Appointeeship experience

Deputyship knowledge

Client financial affairs

Communication skills

Attention to detail

Job description

Job Title: Client Affairs Officer (Appointeeship & Deputyship)

Location: West London (1–2 days per week in the office)

Rate: £29 per hour (Umbrella)

Contract: Interim / Contract Monday to Friday 9am to 5pm

About the Role

We are currently recruiting for an experienced Client Affairs Officer to support vulnerable adult residents. This is a key statutory role responsible for delivering appointeeship, deputyship, property protection, and Council funeral services, ensuring the financial interests and wellbeing of service users are protected.

You will act as a case officer for a varied caseload, managing complex financial and legal matters in line with Council procedures and statutory requirements.

Key Responsibilities

• Provide statutory appointeeship and deputyship services to protect service users’ finances
• Act as case officer for appointeeship, deputyship, property protection, burials, and estates cases
• Investigate service users’ financial circumstances and ensure appropriate actions are taken
• Administer and reconcile individual service user accounts in line with Council financial regulations
• Maintain and reconcile personal bank accounts for deputyship clients, liaising with banks and corporate liaison officers
• Submit DWP appointeeship applications under SS 33 & 34 of the Social Security (Claims and Payments) Regulations 1997
• Ensure all entitled benefits are claimed and received
• Manage client bills, payments, petty cash, and cheques requiring authorisation
• Oversee the property protection store, including storage, charges, and review of items held
• Monitor stored or boarded property and animals, ensuring costs are accurate and funding is used as a last resort
• Work closely with care managers and internal stakeholders to ensure compliance and best outcomes

Essential Requirements

• Proven experience in appointeeship, deputyship, or client financial affairs within a local authority or adult social care setting
• Strong understanding of Court of Protection, DWP appointeeship processes, and benefits systems
• Experience managing and reconciling client financial accounts
• Excellent attention to detail and ability to manage complex casework
• Strong communication skills and ability to work with vulnerable adults and partner agencies
• Ability to work independently and manage competing priorities

How to Apply

If you have the experience and commitment to deliver high-quality client affairs and statutory financial services, we would welcome your application. Please apply with your CV for immediate consideration.