Client Advisor - Bond Street Flagship

Burberry; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury fashion brand in London seeks a Client Advisor for the Bond Street Flagship location. The ideal candidate will have a proven track record in sales and a strong passion for delivering exceptional client experiences while embodying the brand values of luxury and refinement. This role requires exceptional communication skills, product knowledge, and a collaborative spirit to foster strong client relationships and drive sales. Candidates should be energetic, self-motivated, and detail-oriented, with the aim of exceeding commercial goals.

Qualifications

• Proven track record in sales and exceeding targets.
• Experience in clientelling.
• Strong interest in fashion and culture.

Responsibilities

• Meet and exceed individual and store sales targets.
• Inspire clients through storytelling and brand passion.
• Maintain high luxury standards in the store.

Skills

Sales delivery

Client engagement

Product knowledge

Teamwork

Communication skills

Detail-oriented

Language proficiency

Job description

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Client Advisor - Bond Street Flagship

Department: RETAIL OFFLINE

City: London

Location: GB

INTRODUCTION

JOB PURPOSE

The Client Advisor at our Burberry Bond Street Flagship builds meaningful relationships with new and existing clients, delivering a personalised and luxurious client experience that drives commercial results. Working closely with store management, they embody the Burberry brand with passion, product knowledge, and refined storytelling. As an expert in service, styling, and client engagement, the Client Advisor creates elevated, memorable interactions that reflect the prestige of our flagship location.

RESPONSIBILITIES

SERVICE AND SALES

• Meet and exceed individual and store sales and other commercial KPIs
• Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
• Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
• Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
• Be efficient in following-up and delivering after-sales services to our clients
• Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
• Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
• Foster team work and a positive work climate

CLIENT ENGAGEMENT

• Build meaningful relationships with Clients
• Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
• Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
• Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests

PERSONAL PROFILE

• A proven track record in delivering sales and exceeding targets
• Previous experience in Clientelling
• A strong interest in fashion, art and culture
• Strong product knowledge and good understanding of store retail operations
• Understanding of competitor products
• Experience in working as part of a team
• Fluent in local language; English proficiency is desirable
• Other language knowledge is desirable
• Demonstrates Confidence, Curiosity, Conviction, and Care
• Enjoys being part of a team
• Energetic, Pro-active and self-motivated
• Detail-oriented and creative with a passion for selling
• Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
• Results driven and commercial mindset
• Flexible, collaborative and adaptable approach to work

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.