Client Advisor

Marsh McLennan Companies; Egham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance brokerage in Egham is seeking a Client Advisor to service clients with commercial insurance products. The role requires excellent client service skills, a minimum of 1 year of insurance experience, and the ability to work flexibly. The company offers a vibrant culture, professional development, and opportunities for career growth. The position is hybrid, requiring office attendance at least four days a week.

Benefits

Professional development opportunities

Inclusive company culture

Career opportunities

Qualifications

• Minimum of 1 year experience within insurance, personal lines or commercial.
• Ability to manage multiple enquiries simultaneously.
• Experience in working under pressure.

Responsibilities

• Provide excellent client service on account management.
• Develop relationships with insurer partners.
• Ensure timely completion of all set tasks.

Skills

Client service skills

Organizational skills

Communication skills

Numeracy skills

Education

Qualifications in literacy and numeracy

Tools

Microsoft Office suite

Job description

Description :

We are seeking a talented individual to join our Enterprise team at Marsh Commercial. This role will be based in Egham. This is a hybrid role that has a requirement of working at least four days a week in the office.

Client Advisor

We have an exciting opportunity here at Marsh Commercial, as we’re looking to recruit a Client Advisor to join us in our Enterprise Centre of Excellence. Within your role you’ll be responsible for servicing both new & existing clients with a range of commercial insurance products.

For this role we are happy to consider those with either personal lines or commercial insurance experience. If successful you’ll be provided with a first-class induction, as well as be given the opportunity to attain chartered insurance qualifications.

Once you have received initial training and support, you will be responsible for servicing a dedicated portfolio of clients, this can involve managing renewals, invoicing, producing new quotes, upselling / cross selling additional products whilst handling any additional queries that are presented.

Responsibilities

• Provide excellent client service on all aspects of account management to our clients, ensuring client needs are identified and met in line with agreed service standards
• Ensure timely completion of all set tasks ensuring client satisfaction at all times
• Demonstrate your adaptability skills when required in order to support colleagues in completing business critical tasks
• Develop meaningful working relationships with our insurer partners through regular contact and liaison to better serve our clients
• Through training, coaching and mentoring have a thorough understanding of all major classes of insurance that we offer our clients and keep abreast of new technical and product developments

What you need to have :

• Ideally you’ll have a minimum of 1 years’ experience within insurance, this can be from either personal lines or within commercial insurance
• Strong literacy, numeracy, administration and communication skills that can be demonstrated via qualifications / grades gained during education
• Ability to remain calm under pressure and be able to work flexibly when required
• Excellent organisational skills with the ability to manage multiple enquiries simultaneously
• Have experience utilising the Microsoft Office suite and similar products

What makes you stand out :

• A desire for a long-term career within the insurance industry
• A thirst for learning and the opportunity to study for further insurance related qualifications

Why join our team :

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

#hybrid

Marsh, a business of Marsh McLennan (NYSE : MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at Marsh McLennan is committed to hybrid work, which includes the flexibility of working remote and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.