Client Accounts Coordinator

Lumesse; Milton Keynes; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Full training and support

Career progression opportunities

Discounts across retail, entertainment

Job summary

Connells Group in Milton Keynes is seeking a Client Account Coordinator to support Lettings Branches, landlords and tenants. You will handle queries, maximise rental payments, and maintain accurate records in the client accounts system.

The role requires strong communication, Excel skills, and the ability to work under pressure with tight deadlines. Training, progression, and attractive staff discounts are provided.

Qualifications

• Excellent communication and customer service skills.
• Strong systems experience with Excel advantageous.
• Excellent writing skills.
• Good analytical ability.
• Ability to stay calm under pressure and meet deadlines.
• Flexible approach to working.
• Basic accounts/bookkeeping background advantageous.

Responsibilities

• Handle queries via phone and email from landlords/tenants/branches.
• Maximise rental payments through debtor contact and payment arrangements.
• Load/check property, landlord & tenant details into client accounts system.
• Process renewals, terminations, and return of deposits.
• Ensure funds identified and allocated correctly.
• Process rents and remit to landlord daily by Faster Payments & Cheque.
• Produce statements for landlords and provide bespoke monthly reporting.
• Process requests from landlords/tenants/branches/LSC.
• Ad hoc duties as required by line manager.

Skills

Communication skills

Customer service

Systems experience

Excel knowledge

Excellent writing

Analytical ability

Staying calm under pressure

Meeting deadlines

Flexibility

Accounts knowledge (adv)

Tools

Excel

Job description

Connells Group have a great opportunity for a customer service professional to join their busy client accounts team located in Central Milton Keynes. Our Client Account Coordinatorsprovide bespoke support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations.

You will be responsible for:

• Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner
• Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained
• Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised
• Process renewals, terminations of tenancies and return of deposits
• Ensure all funds received are identified and allocated correctly
• Process rents received and remit to landlord daily by Faster Payments & Cheque
• Produce statements to landlords detailing transactions on account
• Provide bespoke monthly reporting to landlords
• Process requests from landlords/tenants/branches/LSC
• Ad hoc duties as required by line manager

Your experience and skills will include:

• Excellent communication and customer service skills with the confidence to deal with challenging queries
• Strong systems experience, a good working knowledge of Excel would be a distinct advantage
• Excellent writing skills
• Good analytical ability
• Ability to stay calm under pressure and work to tight deadlines
• Flexible approach to working
• Basic accounts/bookkeeping background an advantage but not necessary

Benefits on offer as a Client Account Coordinator:

• Full training, support and guidance
• Excellent career progression opportunities throughout the business
• Outstanding discounts across retail, entertainment, travel and health

Our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we're always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.