Client Accounts Assistant

Confidential; Richmond; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Pension

Private health insurance after probab

Life assurance

Discount portal

Job summary

Confidential in Richmond-upon-Thames is seeking a Client Accounts Assistant to join the lettings head office team. You will work closely with tenancy progression, property management and client services, handling high-volume account tasks in a friendly, energetic environment.

Responsibilities include handling landlord/tenant queries, processing terminations, deposits, fees, and renewal deals, while spotting red flags and supporting the team with admin tasks. Monday–Friday, 9am–5:30pm.

Qualifications

• Previous experience in relevant accounting role in a high-volume environment.
• Experience handling accounts within estate agency would be preferred.
• Accurate IT skills and methodical approach.
• Excellent written and verbal communication skills.
• Good knowledge of Microsoft Office, including Outlook, Word and Excel to perform required tasks.
• Ability to process and organise workload quickly but accurately.

Responsibilities

• Answering and solve queries from landlords, tenants, the other head office departments and branches
• Processing terminations
• Processing payments of deposit returns to outgoing tenants, as well as ensuring all accounts are accurate for new tenants on the system
• Ensuring correct fees are collected from landlords
• Managing daily payments to landlords including rent and credits
• Importing renewal deals
• Spotting inconsistencies and recognising 'red flags' and take the appropriate actions
• Being a team player and assisting your team with additional administrative tasks as and when required.

Skills

High-volume accounting experience

Estate agency accounting experience

Attention to detail

Excellent communication

MS Office (Outlook, Word, Excel)

Tools

Microsoft Office

Job description

This upmarket global real estate agency with anenviable reputationand an international network of offices, currently has an opportunity for a Client Accounts Assistant to join the team in Richmond-upon-Thames.

Based within the vibrant lettings head office, you will be working closely with the tenancy progression, property management and client services teams. The accounts team whilst hardworking and proactive, is equally friendly and sociable. They have created an environment that's full of energy aiming for a good work/life balance.

As the client accounts assistant, you will be able to manage an ever-changing workload by good prioritisation, using your own initiative and be a methodical thinker.

Responsibilities

• Answering and solve queries from landlords, tenants, the other head office departments and branches
• Processing terminations
• Processing payments of deposit returns to outgoing tenants, as well as ensuring all accounts are accurate for new tenants on the system
• Ensuring correct fees are collected from landlords
• Managing daily payments to landlords including rent and credits
• Importing renewal deals
• Spotting inconsistencies and recognising 'red flags' and take the appropriate actions
• Being a team player and assisting your team with additional administrative tasks as and when required.

Personal specification

• Previous experience in relevant accounting role in a high-volume environment
• Experience handling accounts within estate agency would be preferred
• Accurate IT skills and methodical approach
• Excellent written and verbal communication skills
• Good knowledge of Microsoft Office, including Outlook, Word and Excel to perform required tasks
• Ability to process and organise workload quickly but accurately
• Customer service experience.

The salary on offer for this client accounts assistant role will be in the region of £30,000 to £32,000 dependent on previous experience, plus an annual discretionary bonus. Benefits include 25 days holiday plus bank holidays, Christmas and New Year, pension, private health insurance after probation, life assurance, discount portal, and more.

Working hours are Monday to Friday from 9am to 5.30pm.