Client Accounts Coordinator

Lumesse; Annesley; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

23 days annual leave

Training and career progression

Industry recognised qualifications

Discount schemes

Free on-site parking

Job summary

Countrywide is seeking a driven customer service specialist to join our Client Accounting team, supporting accounting functions within our estate agency network. You will be part of the Connells Group, the UK’s largest property services group, serving customers nationwide across more than 85 brands.

We offer 23 days annual leave, training and career progression, industry recognised qualifications, discount schemes, and free on-site parking.

Qualifications

• Passion for working with people and ownership of customer queries.
• Good telephone manner with strong numeracy and communication skills.
• Keen eye for detail and safeguarding client money.
• Ability to establish relationships with customers and colleagues.
• Team player and willing to participate in meetings and training.
• Willingness to learn and understand relevant legislation.

Responsibilities

• Handle customer queries from the Countrywide Client Accounts team and drive to a positive resolution.
• Support customers in an efficient, engaging way via telephone and other channels.
• Build strong relationships with customers and colleagues to ensure smooth operations.
• Contribute in team meetings and training to enhance knowledge and compliance.

Skills

Customer service

Numeracy

Communication

Attention to detail

Relationship building

Team player

Willingness to learn

Job description

Countrywide are seeking a driven and professional customer service specialist who wants to be a part of an established, passionate team who support the accounting functions within Countrywide’s estate agency network.

Countrywide is part of Connells Group. You will be working for the UK`s largest property services group; we serve our customers nationwide across more than 85 brands. We have unparalleled coverage of the UK property market, and we are uniquely placed to support our customers across the residential and commercial property markets.

We are on the lookout for a committed Accounts Coordinator to join our Client Accounting team who shares the same passion for customer service as we do!

To succeed as a Client Accounts Coordinator you will need to:

• Demonstrate your passion for working with people by taking ownership of customer queries and seeing them through to a positive resolution.
• Support our customers in an efficient and engaging way. You will need good telephone manner, coupled with strong numeracy and communication skills
• Have a keen eye for detail. It is our responsibility to ensure the safekeeping and proper handling of millions of pounds of client money.
• Establish and build strong relationships with customers and colleagues.
• Be a team player. You will need to confidently participate and contribute in team meetings and training.
• Have a willingness to learn. Compliance is key in the property industry, and you will need to proactively build your knowledge and understanding of relevant legislation.

What you get in return as a Client Accounts Coordinator with Countrywide:

• 23 days annual leave, increasing with service.
• Training and career progression opportunities throughout the business.
• Industry recognised qualifications.
• Discount schemes covering retail, entertainment, travel and health.
• Free on-site parking.
• Salary £25,000.

We are committed to developing our colleagues and to providing the highest quality service to our customers, all colleagues who join us will have the opportunity to work towards an industry recognised level 3 qualification. Working in a large and vibrant centre with various different teams and specialist roles, there is plenty of opportunity for progression for individuals who have the determination to succeed.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.