Lettings coordinator assistant property manager.

AMR - Specialist Property Recruiters; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

AMR - Specialist Property Recruiters is seeking a Lettings Co-ordinator / Property Management professional to join a busy independent agency in London. The role blends lettings coordination, property management, customer service and administrative duties to support tenants, landlords and the team.

You will handle tenancy progression, liaise with landlords and tenants, coordinate repairs, arrange safety certificates, and ensure compliance with current legislation while maintaining high service

Qualifications

• Experience in lettings administration, tenancy progression, lettings or property management.
• Excellent organisational and administrative skills.
• Strong communication and customer service abilities.
• Excellent attention to detail and ability to multitask to deadlines.
• Knowledge of lettings processes and current legislation.

Responsibilities

• Manage tenancy progression, paperwork and move-ins.
• Deal with landlord, tenant and customer enquiries.
• Coordinate repairs, maintenance and contractors through to completion.
• Arrange safety certificates and pre-tenancy works.
• Monitor and chase rent arrears.
• Manage check-outs, deposits and disputes.
• Maintain accurate property and tenancy records.
• Ensure compliance with current legislation.

Skills

Organisational skills

Administrative skills

Customer service

Communication

Attention to detail

Prioritisation multitasking

Calm under pressure

Telephone manner

Tools

Alto CRM

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Lettings Co-ordinator Lettings & Property Management

Are you an experienced Lettings Co-ordinator or Property Management professional looking for your next career opportunity with a highly regarded independent estate agency?

Our client is a multi-award-winning, progressive agency with an excellent reputation and a strong focus on developing its people. They offer tailored training and career progression within a supportive and high-performing team.

The Role

This is a varied position combining lettings coordination, property management, customer service and administration. You'll play a key role in ensuring tenancies progress smoothly, properties remain compliant and landlords and tenants receive an excellent level of service.

Key Responsibilities

• Manage tenancy progression, paperwork and move-ins
• Deal with landlord, tenant and customer enquiries
• Coordinate repairs, maintenance and contractors through to completion
• Arrange safety certificates and pre-tenancy works
• Monitor and chase rent arrears
• Manage check-outs, deposits and deposit disputes
• Maintain accurate property and tenancy records
• Ensure properties remain compliant with current legislation
• Manage keys and complete regular audits
• Handle incoming calls, emails and correspondence
• Provide general lettings and property management administration
• Update Alto CRM and maintain accurate records
• Support the wider Lettings and Property Management teams as required

What We're Looking For

• Previous experience in lettings administration, tenancy progression, lettings or property management
• Excellent organisational and administrative skills
• Strong communication and customer service abilities
• Excellent attention to detail
• Ability to prioritise, multitask and work to deadlines
• Calm and professional approach under pressure
• Strong telephone manner
• Good knowledge of Microsoft Word, Excel and PowerPoint
• Alto CRM experience would be advantageous
• Good understanding of lettings processes and current legislation
• Positive, proactive and solutions-focused attitude
• Ability to work independently and as part of a team

Why Join?

• Join an award-winning independent estate agency
• Excellent reputation within the property industry
• Supportive and positive working environment
• Individual training and career development plans
• Opportunity to build your career across lettings and property management
• A varied role within a busy and successful department

If you're organised, motivated and passionate about delivering excellent customer service, this could be a fantastic opportunity to develop your career with a leading independent agency.