Clerk Receptionist

Alfianni Online - Artist Netwerk; Newcastle upon Tyne; On-site; GBP 25,000; Full time

Job summary

A regional healthcare provider in Newcastle upon Tyne is seeking an enthusiastic Receptionist for their Cardiothoracic Services. The role requires delivering exceptional customer service to patients while managing appointments and administrative duties. Candidates should possess NVQ Level 2 or equivalent qualifications, alongside good literacy, numeracy, and IT skills. This full-time permanent position offers a salary of £24,465 per annum and a supportive working environment focused on flexibility and team collaboration.

Qualifications

• Candidates must demonstrate good literacy and numeracy skills.
• Experience in a customer care role is desirable.
• NVQ Level 2 in an appropriate subject is essential.

Responsibilities

• Provide an effective reception and administrative service across the Cardiology Tests Service.
• Ensure high quality of customer care is delivered.

Skills

Good literacy and numeracy skills

Keyboard skills

IT skills in Windows based applications

Quality customer care

Education

NVQ Level 2 or equivalent qualification / experience

Tools

eRecord hospital patient administration systems

Job description

Job Summary

An exciting opportunity has arisen for an enthusiastic, motivated and organised individual to join our Reception team within the Cardiothoracic Services. This role is crucial to providing an efficient and effective service to our patients in our Echo, ECG, Pacing and Lung Function Departments across both the Freeman Hospital and Royal Victoria Infirmary. The successful candidate will be able to demonstrate quality customer care, flexibility, reliability and be a strong team player.

• Interview Date: 08 January 2026
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main Duties of the Job

The successful candidate will work as part of a team to provide a friendly and efficient reception service to patients coming into the hospital, putting the patient at the heart of everything you do. You will be required to demonstrate a high level of customer service skills when dealing with potentially distressing situations. You will use the Patient Administration System for booking, cancelling and rescheduling appointments either face to face or telephone, assisting with patient queries which can sometimes be of a complex nature, participating in departmental audits and reports and prioritising their own workload under the supervision of the Reception Team Lead. Good organisational and time management skills are a must.

The successful candidate will also be responsible for general admin tasks including processing referrals, filing, posting, attending meetings and completing mandatory training.

About Us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks

These include a range of flagship services which deliver cutting‑edge care (supported by state‑of‑the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Details

• Date posted: 01 December 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 a year per annum
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: 317-2025-48-13-DR
• Job locations: Freeman Hospital, 317 01 Freeman Hospital, NE7 7DN

Job Responsibilities

• Provide an effective and efficient reception and administrative service across the Cardiology Tests Service ensuring that a high quality of customer care is delivered.
• Develop and maintain competencies in all areas of work.

Person Specification

Knowledge (Essential)

• NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience.

Knowledge (Desirable)

• Knowledge of hospital patient administration systems (eRecord).

Experience (Desirable)

• Previous reception/clerical experience in a similar environment.
• Experience in a customer care role.

Skill (Essential)

• Good literacy and numeracy skills.
• Keyboard skills.
• IT skills in Windows based applications.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address: Freeman Hospital, 317 01 Freeman Hospital, NE7 7DN

Employer's website: https://careers.nuth.nhs.uk/why-us