Clerical & Reception Officer – Cardiology Admin NHS

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 23,000 - 28,000; Full time

Job summary

Sheffield Teaching Hospitals NHS Foundation Trust is seeking a Clerical Officer/Receptionist to join the Cardiothoracic Service at Northern General Hospital in Sheffield. The role focuses on high‑quality clerical and administrative support, managing outpatient appointments, notes, and patient records in a fast‑paced clinical environment.

You will be the first point of contact for patients and staff, with duties including booking, documentation, and coordination of clinic lists, while

Qualifications

• GCSE English and Maths (or equivalent) and NVQ Level II in Business Administration / Customer Service / IT.
• Experience in an office environment and in a public-facing role, preferably within the NHS.
• Knowledge of information systems and MS Office (Outlook, Excel, Word).

Responsibilities

• Provide a friendly, welcoming reception service for patients, visitors and staff attending Cardiology Outpatient services.
• Support outpatient clinics by preparing attendance packs, locating notes, booking clinics and maintaining lists.
• Book, amend and confirm patient appointments following Trust guidelines and accurate record-keeping.
• Monitor clinic status, cancellations, reductions and non-attendance; escalate when needed.
• Communicate professionally with clinical teams and other healthcare staff.
• Carry out general administrative duties, manage correspondence and scanning to EDMS.
• Ensure patients are on appropriate waiting or review lists and that pathways are maintained.
• Provide cover for colleagues and support service improvements and induction of new staff.

Skills

Office experience

Public facing

NHS experience

Education

GCSE English & Maths

NVQ Level II in Business Admin / Customer Service / IT

Tools

Infoflex / 59R

PAS / Infoflex / SystmOne

Job description

Sheffield Teaching Hospitals NHS Foundation Trust is seeking a Clerical Officer/Receptionist to join the Cardiothoracic Service at Northern General Hospital in Sheffield. The role focuses on high‑quality clerical and administrative support, managing outpatient appointments, notes, and patient records in a fast‑paced clinical environment.

You will be the first point of contact for patients and staff, with duties including booking, documentation, and coordination of clinic lists, while