NHS Clerical Officer: Radiology Booking & Admin (Flexible)

Sheffield-Teaching-Hospitals-Nhs-Foundation-Trust; Sheffield; On-site; GBP 23,000 - 28,000; Part time

Job summary

The Radiology Contact Centre within Sheffield Teaching Hospitals NHS Foundation Trust is seeking a Clerical Officer (NHS AfC Band 2) to deliver high-quality administrative support and patient-facing service in a busy outpatient environment.

You will manage referrals, book appointments, and maintain robust records while delivering excellent customer service and using a range of IT systems. The role includes shift patterns including a Saturday rotation and pro rata arrangements for part-time staff.

Qualifications

• GCSE English and Maths at grade C/4 or equivalent.
• NVQ Level II in Business Admin / IT or equivalent.
• Experience in an office environment and public-facing role.

Responsibilities

• Manage referrals for Radiology, ensure accurate record-keeping and booking.
• Provide excellent customer service to patients and colleagues.
• Record all patient interactions in IT systems for audit trails and data quality.

Skills

Communication

Organisational skills

Data protection

Confidentiality

Customer service

Education

GCSE English & Maths (Grade C/4)

NVQ Level II in Business Administration / IT

Tools

Infoflex

PAS / SystmOne

59R Software

Job description

The Radiology Contact Centre within Sheffield Teaching Hospitals NHS Foundation Trust is seeking a Clerical Officer (NHS AfC Band 2) to deliver high-quality administrative support and patient-facing service in a busy outpatient environment.

You will manage referrals, book appointments, and maintain robust records while delivering excellent customer service and using a range of IT systems. The role includes shift patterns including a Saturday rotation and pro rata arrangements for part-time staff.