Clerical Officer – NHS SPA Support & Patient Services

North Tees & Hartlepool NHS Foundation Trust; Tees Valley; On-site; GBP 18,000 - 24,000; Full time

Job summary

North Tees & Hartlepool NHS Foundation Trust is recruiting a Clerical Officer to support the SPA and University Hospitals Tees integration across sites. The role involves roistered shift pattern, handling patient data, processing referrals, and delivering high-standard reception and phone duties.

You will contribute to efficient office management, accurate data entry, and timely appointment scheduling for primary care networks, with training and development opportunities within a supportive team.

Qualifications

• Experience providing clerical support in health or public sector.
• Ability to manage data entry and maintain accurate records.
• Experience handling reception duties and customer interactions.
• Strong communication skills and team collaboration.

Responsibilities

• Provide clerical support for SPA across multiple sites.
• Manage patient data and appointment systems.
• Process referrals into appointment systems.
• Answer calls and operate the switchboard.
• Maintain accurate data entry and office procedures.
• Support onboarding and training of new staff.

Skills

Clerical skills

Data entry

Reception duties

Customer service

Telephone handling

Tools

Microsoft Office

Job description

North Tees & Hartlepool NHS Foundation Trust is recruiting a Clerical Officer to support the SPA and University Hospitals Tees integration across sites. The role involves roistered shift pattern, handling patient data, processing referrals, and delivering high-standard reception and phone duties.

You will contribute to efficient office management, accurate data entry, and timely appointment scheduling for primary care networks, with training and development opportunities within a supportive team.