Clerical Officer

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional NHS healthcare provider in Liverpool is seeking a Clerical/Receptionist to provide essential support to the Prosthetic & Wheelchair Centre. The role includes managing patient appointments, maintaining databases, and ensuring a welcoming environment. Excellent interpersonal and organizational skills are required to thrive in a busy office setting. Join our dedicated team to help provide quality care to the local community.

Qualifications

• Proven ability to manage multiple tasks in a busy office environment.
• Strong commitment to maintaining confidentiality.
• Experience in clerical or reception roles preferred.

Responsibilities

• Provide clerical/reception services effectively to patients.
• Manage appointments, maintain databases, and handle enquiries.
• Ensure confidentiality and communicate sensitively with clients.

Skills

Highly organised

Excellent interpersonal skills

Effective communication

Ability to work in a team

Job description

Overview

Provide a clerical/reception service to the Prosthetic & Wheelchair Centre ensuring an effective and welcoming service is provided to patients, their carers and other visitors. To maintain the Wheelchair/Limb Database and to assist, as part of a team in the administrative arrangements for those clients requiring wheelchairs/ wheelchair repairs, artificial limbs and to be responsible for monitoring and placing all wheelchair/prosthetic orders.

Responsibilities

• Reception duties, booking appointments, preparing notes, inputting data, filing, placing orders, receipting goods and managing enquiries face to face and over the telephone.
• Work in a busy office environment; prioritise own and the team's workload.
• Maintain strict confidentiality and communicate effectively and sensitively with a wide range of people including clients, colleagues and external agencies.

Skills & Qualities

• Highly organised, flexible and able to prioritise workload.
• Excellent interpersonal and communication skills; ability to work as part of a team.

Organisation Context

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.