Clapham F&B Assistant Team Leader

Flight Centre Careers; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading travel agency in the City of Westminster seeks an Assistant Manager, Sales & Team Lead. You will drive sales, motivate your team, and manage daily operations to ensure exceptional customer experiences. Ideal candidates have at least 6 months of Travel Consultant experience and strong leadership skills. This role comes with a competitive salary of £24,000 plus uncapped commission, and benefits including health plans and travel discounts.

Benefits

Uncapped incentives

Health Cash Plan

Career growth support

Qualifications

• Minimum of 6 months’ Travel Consultant experience.
• Strong leadership abilities under pressure.
• Proven ability to motivate and inspire a team.

Responsibilities

• Lead the team to meet and exceed sales targets.
• Motivate, coach, and support team members.
• Handle customer inquiries and provide exceptional service.

Skills

Leadership

Sales Motivation

Customer Service

Job description

Assistant Manager, Sales & Team Lead

Driving sales, motivating the team, and managing day‑to‑day operations. The role reports to the Team Manager and supports key KPIs and overall success.

Key Responsibilities

• Lead the team to meet and exceed sales targets.
• Motivate, coach, and support team members.
• Maintain efficient scheduling and workflow.
• Handle customer inquiries, create itineraries, and provide exceptional service.
• Resolve issues and provide solutions for customers and the team.
• Assist in building dream trips for customers.
• Share travel expertise with staff and customers.
• Ensure customer experience delivers a “red‑carpet” service.
• Mentor staff as trusted advisors.
• Maintain a track record of strong and consistent transfers.

Qualifications

• Minimum of 6 months’ Travel Consultant experience.
• Strong leadership abilities under pressure and the capacity to shoulder extra responsibilities alongside a consultant role.
• Proven ability to motivate and inspire a team.

Company Philosophy

We value an inclusive and supportive workplace which reflects the diversity of our society. Our people are at the core of Flight Centre Travel Group’s promise. We provide equality of respect, dignity and opportunity for all employees.

Employee Benefits

• Base wage plus uncapped incentives – earn a percentage of every sale from day one.
• Starting retainer of £24,000 (with uncapped commission model).
• Access industry travel discounts and sponsored “Familiarisation Trips.”
• Career growth support via Brightness of Future pathways.
• Recognition events and annual Global Gathering.
• Individualism valued – be yourself.
• Health Cash Plan – cash reimbursements for routine and emergency healthcare.
• One hour of work week dedicated to well‑being or activity.
• Company‑matched charitable giving, pension scheme, Electric Vehicle Scheme, share scheme, and other salary‑sacrifice benefits.

Join Us

Soon, you’ll land a role that encourages you to share your passion for travel and open up the world. The atmosphere is warm and welcoming, rewarding boldness. Bring drive, determination and resilience; the support from the team will help you succeed. Your next adventure awaits!