Claims Support Specialist — Customer-Driven & Detail-Focused

Unum; Basingstoke; On-site; GBP 21,000 - 32,000; Full time

Job summary

Unum is seeking a Claims Coordinator to support customers through the claims process with empathy and professionalism. The role offers opportunities to learn and grow in a thriving sector, with no prior claims experience required if you are organized and customer-focused.

You will work across multiple systems to keep records accurate and respond to inquiries from customers and brokers. The successful candidate will bring strong communication skills, attention to detail, and a positive,

Qualifications

• Experience delivering great customer service via phone, email or in person.
• Excellent attention to detail and accuracy.
• Strong organisational skills and ability to manage multiple priorities.
• Confidence learning new systems and processes.
• Good written and verbal communication.
• Team-focused attitude.
• Proficiency with Microsoft Office applications.

Responsibilities

• Registering new claims accurately and efficiently.
• Managing customer and broker enquiries via email and telephone, so confidence in speaking to people is key.
• Providing excellent customer service and keeping customers informed throughout the process.
• Processing claims related administration and correspondence.
• Supporting the management of long-term claims by reviewing ongoing cases.
• Updating customer records and maintaining accurate information across multiple systems.
• Managing shared mailboxes and workflow queues to ensure service levels are met.
• Supporting colleagues across the wider Claims team with a variety of administrative tasks.
• Looking for opportunities to improve processes and enhance the customer experience.

Skills

Customer service

Attention to detail

Organisational skills

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Unum is seeking a Claims Coordinator to support customers through the claims process with empathy and professionalism. The role offers opportunities to learn and grow in a thriving sector, with no prior claims experience required if you are organized and customer-focused.

You will work across multiple systems to keep records accurate and respond to inquiries from customers and brokers. The successful candidate will bring strong communication skills, attention to detail, and a positive,