Claims Coordinator

Unum; Dorking; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Unum UK is hiring for a Claims Coordinator (entry-level) in Dorking or Basingstoke. This hybrid role requires about 8 days per month in the office. Salary is £26,000. You will join a supportive claims team helping customers through their claims journey with care and accuracy.

Previous claims experience isn't required; if you're organised, customer-focused and eager to learn, this is a great starting point in a thriving benefits sector with plenty of development opportunities.

Qualifications

• Experience delivering great customer service across telephone, email or in person.
• Excellent attention to detail and accuracy.
• Strong organisational skills and ability to manage multiple priorities.
• Confident in learning new systems and processes.
• Good communication skills, written and verbal.
• Positive, team-focused attitude and willingness to learn.

Responsibilities

• Registering new claims accurately and efficiently
• Managing customer and broker enquiries via email and telephone
• Providing excellent customer service and keeping customers informed throughout the process
• Processing claims related administration and correspondence
• Supporting the management of long-term claims by reviewing ongoing cases
• Updating customer records and maintaining accurate information across multiple systems
• Managing shared mailboxes and workflow queues to ensure service levels are met
• Supporting colleagues across the wider Claims team with a variety of administrative tasks
• Looking for opportunities to improve processes and enhance the customer experience

Skills

Customer service

Attention to detail

Organisational skills

Communication skills

Microsoft Office

Job description

Who are we?

We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive.

The role

What will you be doing? Role: Claims Coordinator (Open to entry-level) Location: Dorking or Basingstoke (Hybrid, 8 days per month in office) Salary: £26,000

What will you bring?

At Unum, we're here to support people through some of life's most challenging moments. As a Claims Coordinator, you'll play a key role in helping customers access the support they need, delivering excellent service with empathy, accuracy and professionalism. This is a fantastic opportunity for someone looking to build a career in a thriving sector with ample opportunity to grow. Previous claims experience isn't required so if you're organised, customer-focused and eager to learn, we'd love to hear from you.

What you'll be doing

You'll be part of a supportive Claims team responsible for helping customers throughout their claims journey. Your day-to-day responsibilities will include:

• Registering new claims accurately and efficiently
• Managing customer and broker enquiries via email and telephone, so confidence in speaking to people is key
• Providing excellent customer service and keeping customers informed throughout the process
• Processing claims related administration and correspondence
• Supporting the management of long-term claims by reviewing ongoing cases
• Updating customer records and maintaining accurate information across multiple systems
• Managing shared mailboxes and workflow queues to ensure service levels are met
• Supporting colleagues across the wider Claims team with a variety of administrative tasks
• Looking for opportunities to improve processes and enhance the customer experience

What we’re looking for

We're more interested in your potential than your previous industry experience. To be successful in this role, you'll bring:

• Experience providing great customer service, whether face-to-face, over the phone or via email
• Excellent attention to detail and accuracy
• Strong organisational skills and the ability to manage multiple priorities
• Confidence learning new systems and processes
• Good communication skills, both written and verbal
• A positive, team-focused attitude
• Good working knowledge of Microsoft Office applications

Whether you've worked in retail, hospitality, administration, contact centres, customer service or you're a recent graduate looking for your first professional role, this could be an excellent next step.

Why join us?

At Unum, we've created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions. If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. We are proud to be a Disability Confident Employer.

Company: Unum UK

At Unum Group, we're a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years. Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services. Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland. Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.