Claims Support & Customer Care Specialist

Aviva plc; United Kingdom; Remote; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Pension up to 14%

25 days holiday

Private Medical Benefit

Discount on Aviva products

Matching Share Plan

Save As You Earn

Volunteer days

Wellbeing support

Cycle to work

Job summary

Aviva plc in Motherwell is seeking a Customer Claims Advisor for First Notification of Loss. You'll be the first point of contact for customers making a claim, gathering incident details, assessing liability, and initiating bookings with suppliers to return customers to normal life quickly.

The role suits someone who thrives in a fast-paced environment, can multi-task, and delivers brilliant customer service with empathy.

Qualifications

• You will be the first point of contact for customers making a claim.
• You will gather incident details and assess liability.
• You will coordinate bookings with suppliers to restore customer normality.

Responsibilities

• You will be the first point of contact for our customers when they need to make a claim.
• You will gather the right information about how the incident occurred and areas of damage.
• You will make informed liability decisions and create bookings with suppliers.
• You will work proactively to minimise inconvenience and show empathy.
• You will juggle multiple tasks and use digital systems to manage claims.

Skills

Fast-paced environment

Multi-tasking

Team player

Customer service excellence

Change oriented

IT/digital systems

Tools

Digital systems

Job description

Aviva plc in Motherwell is seeking a Customer Claims Advisor for First Notification of Loss. You'll be the first point of contact for customers making a claim, gathering incident details, assessing liability, and initiating bookings with suppliers to return customers to normal life quickly.

The role suits someone who thrives in a fast-paced environment, can multi-task, and delivers brilliant customer service with empathy.