Remote Customer Experience Specialist (Claims Support)

Reserv; City Of London; On-site; GBP 20,664 - 27,552; Part time

Benefits offered by this job

Generous health-insurance package

Pension plan with employer contributions

Competitive holiday policy

Work from anywhere

Apple laptop and other equipment

Job summary

A tech-driven insurance firm in London is seeking a Customer Experience Specialist to be the first point of contact for customers reporting claims. This role involves assisting adjusters with administrative tasks and ensuring smooth information flow during the claims process. Candidates should have 2+ years in customer support, strong communication and organisational skills, and proficiency in Google Workspace. The position offers a competitive hourly wage and benefits including health insurance and a pension plan.

Qualifications

• Minimum 2 years of experience in a customer support or administrative role.
• Excellent communication skills focusing on empathy and professionalism.
• Strong organisational skills to prioritise tasks and meet deadlines.

Responsibilities

• Handle inbound calls to file new claims and assist customers.
• Gather, review, and enter claim information accurately.
• Manage a queue of administrative tasks efficiently.

Skills

Customer support experience

Verbal and written communication

Organisational skills

Attention to detail

Computer proficiency

Tools

Google Workspace

Job description

A tech-driven insurance firm in London is seeking a Customer Experience Specialist to be the first point of contact for customers reporting claims. This role involves assisting adjusters with administrative tasks and ensuring smooth information flow during the claims process. Candidates should have 2+ years in customer support, strong communication and organisational skills, and proficiency in Google Workspace. The position offers a competitive hourly wage and benefits including health insurance and a pension plan.