Claims Coordinator

Unum UK; Dorking; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Unum UK is recruiting a Claims Coordinator who will support customers through their claims journey with empathy and accuracy. This entry-level role is based in Dorking or Basingstoke with hybrid working (8 days in the office each month).

You will register new claims, handle inquiries by phone and email, and keep records up to date across systems. No previous claims experience required, just a proactive and customer-focused approach.

Qualifications

• Experience providing great customer service.
• Excellent attention to detail and accuracy.
• Strong organisational skills and ability to manage multiple priorities.
• Confidence learning new systems and processes.

Responsibilities

• Registering new claims accurately and efficiently.
• Managing customer and broker enquiries via email and telephone.
• Providing excellent customer service and keeping customers informed throughout the process.
• Processing claims related administration and correspondence.
• Supporting the management of long-term claims by reviewing ongoing cases.

Skills

Customer service

Attention to detail

Organisational skills

Microsoft Office

Tools

Microsoft Office

Job description

Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

Job Posting End Date: September 29
Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
Role: Claims Coordinator (Open to entry-level)
Location: Dorking or Basingstoke (Hybrid, 8 days per month in office)
Salary: £26,000
What will you bring?
At Unum, we're here to support people through some of life's most challenging moments. As a Claims Coordinator, you'll play a key role in helping customers access the support they need, delivering excellent service with empathy, accuracy and professionalism.
This is a fantastic opportunity for someone looking to build a career in a thriving sector with ample opportunity to grow. Previous claims experience isn't required so if you're organised, customer-focused and eager to learn, we'd love to hear from you.
What You'll Be Doing
You'll be part of a supportive Claims team responsible for helping customers throughout their claims journey. Your day-to-day responsibilities will include:

• Registering new claims accurately and efficiently
• Managing customer and broker enquiries via email and telephone, so confidence in speaking to people is key
• Providing excellent customer service and keeping customers informed throughout the process
• Processing claims related administration and correspondence
• Supporting the management of long-term claims by reviewing ongoing cases
• Updating customer records and maintaining accurate information across multiple systems
• Managing shared mailboxes and workflow queues to ensure service levels are met
• Supporting colleagues across the wider Claims team with a variety of administrative tasks
• Looking for opportunities to improve processes and enhance the customer experience

What We're Looking For
We're more interested in your potential than your previous industry experience. To be successful in this role, you'll bring:

• Experience providing great customer service, whether face-to-face, over the phone or via email
• Excellent attention to detail and accuracy
• Strong organisational skills and the ability to manage multiple priorities
• Confidence learning new systems and processes
• Good communication skills, both written and verbal
• A positive, team-focused attitude
• Good working knowledge of Microsoft Office applications

Whether you've worked in retail, hospitality, administration, contact centres, customer service or you're a recent graduate looking for your first professional role, this could be an excellent next step.
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.
If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] are proud to be a Disability Confident Employer.
Company
Unum UK