Claims Coordinator

Unum; Basingstoke; On-site; GBP 21,000 - 32,000; Full time

Job summary

Unum is seeking a Claims Coordinator to support customers through the claims process with empathy and professionalism. The role offers opportunities to learn and grow in a thriving sector, with no prior claims experience required if you are organized and customer-focused.

You will work across multiple systems to keep records accurate and respond to inquiries from customers and brokers. The successful candidate will bring strong communication skills, attention to detail, and a positive,

Qualifications

• Experience delivering great customer service via phone, email or in person.
• Excellent attention to detail and accuracy.
• Strong organisational skills and ability to manage multiple priorities.
• Confidence learning new systems and processes.
• Good written and verbal communication.
• Team-focused attitude.
• Proficiency with Microsoft Office applications.

Responsibilities

• Registering new claims accurately and efficiently.
• Managing customer and broker enquiries via email and telephone, so confidence in speaking to people is key.
• Providing excellent customer service and keeping customers informed throughout the process.
• Processing claims related administration and correspondence.
• Supporting the management of long-term claims by reviewing ongoing cases.
• Updating customer records and maintaining accurate information across multiple systems.
• Managing shared mailboxes and workflow queues to ensure service levels are met.
• Supporting colleagues across the wider Claims team with a variety of administrative tasks.
• Looking for opportunities to improve processes and enhance the customer experience.

Skills

Customer service

Attention to detail

Organisational skills

Communication

Microsoft Office

Tools

Microsoft Office

Job description

At Unum, we're here to support people through some of life's most challenging moments. As a Claims Coordinator, you'll play a key role in helping customers access the support they need, delivering excellent service with empathy, accuracy and professionalism. This is a fantastic opportunity for someone looking to build a career in a thriving sector with ample opportunity to grow. Previous claims experience isn't required so if you're organised, customer-focused and eager to learn, we'd love to hear from you.

• Registering new claims accurately and efficiently
• Managing customer and broker enquiries via email and telephone, so confidence in speaking to people is key
• Providing excellent customer service and keeping customers informed throughout the process
• Processing claims related administration and correspondence
• Supporting the management of long-term claims by reviewing ongoing cases
• Updating customer records and maintaining accurate information across multiple systems
• Managing shared mailboxes and workflow queues to ensure service levels are met
• Supporting colleagues across the wider Claims team with a variety of administrative tasks
• Looking for opportunities to improve processes and enhance the customer experience

We're more interested in your potential than your previous industry experience. To be successful in this role, you'll bring:

• Experience providing great customer service, whether face-to-face, over the phone or via email
• Excellent attention to detail and accuracy
• Strong organisational skills and the ability to manage multiple priorities
• Confidence learning new systems and processes
• Good communication skills, both written and verbal
• A positive, team-focused attitude
• Good working knowledge of Microsoft Office applications

Whether you've worked in retail, hospitality, administration, contact centres, customer service or you're a recent graduate looking for your first professional role, this could be an excellent next step.

We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive., Unum UK