Claims & Service Adviser - Varied Insurance Role & Growth

One to One Personnel Limited; Shoeburyness; On-site; GBP 23,000 - 29,000; Full time

Job summary

One to One Personnel Limited is recruiting a Claims & Service Adviser in Shoeburyness, Essex. The role covers claims handling, customer service, policy administration, sales support and complaints resolution, with ownership of cases from start to finish.

The position offers a varied workload across gadget, travel and ticket protection products. You’ll speak with customers by phone and email, take payments, and work with underwriters and partners to achieve the best outcomes.

Qualifications

• Experience working within a regulated insurance business.
• Previous experience in claims handling or insurance customer service.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• A positive, customer-first attitude.
• The ability to manage multiple tasks in a busy environment.
• Good Microsoft Word and Excel skills.

Responsibilities

• Managing gadget, mobile phone and travel insurance claims.
• Handling ticket protection claims and refund requests.
• Speaking with customers by phone and email.
• Taking premium and excess payments.
• Processing policy amendments, cancellations and retention conversations.
• Resolving first-line customer complaints.
• Working with underwriters, repair partners, finance and internal teams to achieve the best outcome for customers.

Job description

One to One Personnel Limited is recruiting a Claims & Service Adviser in Shoeburyness, Essex. The role covers claims handling, customer service, policy administration, sales support and complaints resolution, with ownership of cases from start to finish.

The position offers a varied workload across gadget, travel and ticket protection products. You’ll speak with customers by phone and email, take payments, and work with underwriters and partners to achieve the best outcomes.