Claims & Service Adviser

One to One Personnel Limited; Shoeburyness; On-site; GBP 23,000 - 29,000; Full time

Job summary

One to One Personnel Limited is recruiting a Claims & Service Adviser in Shoeburyness, Essex. The role covers claims handling, customer service, policy administration, sales support and complaints resolution, with ownership of cases from start to finish.

The position offers a varied workload across gadget, travel and ticket protection products. You’ll speak with customers by phone and email, take payments, and work with underwriters and partners to achieve the best outcomes.

Qualifications

• Experience working within a regulated insurance business.
• Previous experience in claims handling or insurance customer service.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• A positive, customer-first attitude.
• The ability to manage multiple tasks in a busy environment.
• Good Microsoft Word and Excel skills.

Responsibilities

• Managing gadget, mobile phone and travel insurance claims.
• Handling ticket protection claims and refund requests.
• Speaking with customers by phone and email.
• Taking premium and excess payments.
• Processing policy amendments, cancellations and retention conversations.
• Resolving first-line customer complaints.
• Working with underwriters, repair partners, finance and internal teams to achieve the best outcome for customers.

Job description

Claims & Service Adviser | Shoeburyness, Essex | From £26,000 DOE | Monday to Friday | 37.5 Hours

We're recruiting a Claims & Service Adviser to join a growing, forward-thinking insurance business where you'll work across Gadget, Travel and Ticket Protection products. This is a genuinely varied role combining claims handling, customer service, policy administration, sales support and complaints resolution, giving you real ownership of customer cases from start to finish.

If you've worked in a regulated insurance environment and enjoy delivering outstanding customer service while solving problems, we'd love to hear from you.

What's in it for you?

• Immediate start available.
• A varied role across claims, customer service, sales support and complaints.
• Be part of a growing, innovative insurance business.
• Supportive and collaborative team environment.
• Opportunity to learn multiple insurance products and develop your career.
• A business that encourages new ideas and continuous improvement.

The Role

You'll be responsible for supporting customers across a range of insurance products, taking ownership of claims and service queries from start to finish.

You’ll be involved in:

• Managing gadget, mobile phone and travel insurance claims.
• Handling ticket protection claims and refund requests.
• Speaking with customers by phone and email.
• Taking premium and excess payments.
• Processing policy amendments, cancellations and retention conversations.
• Resolving first-line customer complaints.
• Working with underwriters, repair partners, finance and internal teams to achieve the best outcome for customers.

This is not a scripted call centre role - you'll have variety, responsibility and the opportunity to manage cases through to resolution.

We're looking for someone who has:

Essential

• Experience working within a regulated insurance business.
• Previous experience in claims handling or insurance customer service.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• A positive, customer-first attitude.
• The ability to manage multiple tasks in a busy environment.
• Good Microsoft Word and Excel skills.

Desirable

• Complaints handling experience.
• Fraud investigation experience.

You’ll be a great fit if you…

• Enjoy helping customers and solving problems.
• Like variety rather than repetitive call handling.
• Take ownership and see tasks through to completion.
• Are naturally curious and confident suggesting improvements.
• Thrive in a team that values collaboration, innovation and continuous improvement.