Senior Claims & Customer Experience Specialist

Equals One Ltd; Rackheath; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

28 days annual leave (pro rata)

Company pension scheme

Flexible working arrangements

Excellent pay depending on experience

Job summary

Equals One Ltd in Rackheath is seeking a friendly Senior Customer Service Adviser to support domestic insurance claims. This office-based role focuses on guiding customers through the claims process, updating records and delivering a smooth, professional experience from start to finish.

We offer flexible hours (full-time or part-time), pro rata annual leave, and a company pension. The ideal candidate will be organised, calm under pressure and able to communicate clearly with customers, insurers,

Qualifications

• Experience in claims handling, coordination, or a similar role.
• Strong organisational skills with the ability to juggle priorities.
• Clear and confident communication skills.
• A calm, professional approach in a fast-paced environment.
• Good attention to detail and problem-solving ability.

Responsibilities

• Coordinating and scheduling repair works for insurance claims
• Acting as a point of contact for customers, insurers, and trades
• Managing job records and claim related documentation
• Tracking progress and resolving issues where possible
• Supporting the wider team to ensure timely and efficient delivery

Skills

Claims handling

Coordination

Organisational skills

Communication skills

Attention to detail

Job description

Equals One Ltd in Rackheath is seeking a friendly Senior Customer Service Adviser to support domestic insurance claims. This office-based role focuses on guiding customers through the claims process, updating records and delivering a smooth, professional experience from start to finish.

We offer flexible hours (full-time or part-time), pro rata annual leave, and a company pension. The ideal candidate will be organised, calm under pressure and able to communicate clearly with customers, insurers,