Claims Specialist - Customer-Focused Insurance

Davies; Hanley; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension 5% employee and 5% employer

Life assurance 4x

Cycle to Work

Flexible working

Funds for professional qualifications

Davies Innovation Lab

Employee volunteering

Job summary

Davies in Stoke-on-Trent is seeking a Claims Handler to be the first point of contact for clients, delivering empathetic service and guiding claims through the journey.

You will liaise with customers, insurers and partners nationwide, analyze policies to determine coverage, set up claims, update systems and progress payments. The role is on-site with hybrid working after probation and offers a structured career path.

Qualifications

• Thrives in fast-paced environments and delivers swift outcomes.
• Demonstrates high attention to detail in all tasks.
• Shows proactive attitude and drive for positive change.
• Strong numeracy and IT literacy.
• Excellent written and verbal communication.

Responsibilities

• Liaising with customers, insurers, suppliers and colleagues nationwide.
• Analyzing policies to determine claim coverage and processing strategies.
• Informing policyholders about claim progress through clear correspondence.
• Setting up new claims, appointing contractors, and updating systems.
• Issuing payments and arranging settlements as needed.
• Ensuring compliance with contractual and regulatory requirements.
• Contributing to team success and driving business growth.

Skills

Fast-paced work

Attention to detail

Proactive attitude

Numeracy and IT

Communication skills

Job description

Davies in Stoke-on-Trent is seeking a Claims Handler to be the first point of contact for clients, delivering empathetic service and guiding claims through the journey.

You will liaise with customers, insurers and partners nationwide, analyze policies to determine coverage, set up claims, update systems and progress payments. The role is on-site with hybrid working after probation and offers a structured career path.