Senior Claims & Customer Experience Advisor

Equals One Ltd; Norwich; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days leave including bank holidays

Company pension scheme

Flexible working arrangements

Job summary

Equals One Ltd in Rackheath, Norwich is seeking a Senior Customer Service Adviser to support insurance claims and provide outstanding customer care in a busy office environment.

This office-based role offers flexible hours (full-time or part-time), competitive pay based on experience, and benefits including 28 days’ leave (pro rata) and a company pension scheme, with a focus on delivering a smooth customer journey.

Qualifications

• Experience in claims handling, coordination, or a similar role.
• Strong organisational skills with the ability to juggle priorities.
• Clear and confident communication skills.
• A calm, professional approach in a fast-paced environment.
• Good attention to detail and problem-solving ability.

Responsibilities

• Coordinating and scheduling repair works for insurance claims
• Acting as a point of contact for customers, insurers, and trades
• Managing job records and claim related documentation
• Tracking progress and resolving issues where possible
• Supporting the wider team to ensure timely and efficient delivery

Skills

Customer service

Claims handling

Coordination

Organisational skills

Communication skills

Problem-solving

Job description

Equals One Ltd in Rackheath, Norwich is seeking a Senior Customer Service Adviser to support insurance claims and provide outstanding customer care in a busy office environment.

This office-based role offers flexible hours (full-time or part-time), competitive pay based on experience, and benefits including 28 days’ leave (pro rata) and a company pension scheme, with a focus on delivering a smooth customer journey.