Senior Customer Service Adviser

Equals One Ltd; Norwich; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days leave including bank holidays

Company pension scheme

Flexible working arrangements

Job summary

Equals One Ltd in Rackheath, Norwich is seeking a Senior Customer Service Adviser to support insurance claims and provide outstanding customer care in a busy office environment.

This office-based role offers flexible hours (full-time or part-time), competitive pay based on experience, and benefits including 28 days’ leave (pro rata) and a company pension scheme, with a focus on delivering a smooth customer journey.

Qualifications

• Experience in claims handling, coordination, or a similar role.
• Strong organisational skills with the ability to juggle priorities.
• Clear and confident communication skills.
• A calm, professional approach in a fast-paced environment.
• Good attention to detail and problem-solving ability.

Responsibilities

• Coordinating and scheduling repair works for insurance claims
• Acting as a point of contact for customers, insurers, and trades
• Managing job records and claim related documentation
• Tracking progress and resolving issues where possible
• Supporting the wider team to ensure timely and efficient delivery

Skills

Customer service

Claims handling

Coordination

Organisational skills

Communication skills

Problem-solving

Job description

Senior Customer Service Adviser

Salary: Dependent on experience

Location: Rackheath, Norwich, office based

Flexible- full-time or part-time considered

What is on offer

• Permanent role with full time or part time options
• Flexible working arrangements depending on experience
• Excellent rates of pay depending on experience
• 28 days annual leave including bank holidays on a pro rata basis
• Company pension scheme

About us

A busy and growing building services provider specialising in insurance repairs and property restoration is seeking a claims/Customer Service Adviser to support its expanding operations. The company manages domestic insurance claims across Norfolk and Suffolk and takes pride in delivering smooth, well organised experience for customer at what can be a stressful time.

We pride ourselves on creating a supportive and friendly working environment where our team genuinely work together to deliver the best possible experience for customers. As we continue to grow, we are looking for someone who shares our positive, proactive and customer-first approach to join the team.

About the role

We are looking for a friendly, organised and customer-focused Claims Handler / Customer Service Adviser to join our growing team based in Rackheath.

This is a varied office-based role where you will support customers throughout the claims process, handling enquiries, updating records and ensuring a smooth and professional customer experience from start to finish.

We are flexible on working hours and days, making this an excellent opportunity for someone looking for either full-time or part-time work within a supportive team environment. Please note this is an office based role in Rackheath

Responsibilities

• Coordinating and scheduling repair works for insurance claims
• Acting as a point of contact for customers, insurers, and trades
• Managing job records and claim related documentation
• Tracking progress and resolving issues where possible
• Supporting the wider team to ensure timely and efficient delivery

Skills and Experience

• Experience in claims handling, coordination, or a similar role
• Strong organisational skills with the ability to juggle priorities
• Clear and confident communication skills
• A calm, professional approach in a fast-paced environment
• Good attention to detail and problem-solving ability