Claims MI Analyst

Albion Blake; Remote; GBP 38,000 - 45,000; Full time

Job summary

A leading insurance firm is seeking a Claims MI Analyst in East Midlands (remote) to enhance operational performance and support data-driven decision-making. The ideal candidate will liaise between claims handlers and management, driving efficiency and producing high-quality reports. Responsibilities include maintaining service standards, ensuring compliance with policies, and contributing to process improvements, making this an excellent opportunity for impact in a growing team.

Responsibilities

• Act as the liaison between claims handlers and management teams, ensuring smooth communication and workflow.
• Drive efficiency across the claims function by coordinating incoming and active claims.
• Support client relationships, prepare for service reviews, and help maintain a high standard of service delivery.
• Produce claims statistics, performance MI, and reports for both internal use and clients.
• Maintain data accuracy, document procedures, and contribute to continuous process improvements.
• Ensure compliance with SLAs, KPIs, and internal office protocols.

Job description

Job Description

Title : Claims MI Analyst

Location : East Midlands (Remote)

Industry : Insurance / Legal

Salary : Up to £45,000 DOE

We are seeking a Claims MI Analyst to join a growing and fast-paced claims operation. Sitting at the centre of the team, you will play a key role in improving efficiency, strengthening client service and supporting data-driven decision-making.

If you enjoy working closely with senior management, enhancing operational performance, and producing high-quality MI and reporting, this role offers an excellent opportunity to make a meaningful impact.

Key Responsibilities :

• Act as the liaison between claims handlers and management teams, ensuring smooth communication and workflow
• Drive efficiency across the claims function by coordinating incoming and active claims
• Support client relationships, prepare for service reviews, and help maintain a high standard of service delivery
• Produce claims statistics, performance MI, and reports for both internal use and clients
• Maintain data accuracy, document procedures, and contribute to continuous process improvements
• Ensure compliance with SLAs, KPIs, and internal office protocols

Assist in authorising claim payments in accordance with agreed pr...