Claims Handler – Fast, Customer‑Focused Settlements

Northgate Vehicle Hire; Tees Valley; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual leave up to 26 days

Pension 5% employer contributions

Life assurance

Save-as-you-earn scheme

Referral scheme

Employee discounts

Job summary

Northgate Vehicle Hire in the UK is seeking a Claims Handler to deliver high-quality customer service, managing incidents from start to finish and working with customers and insurers to meet targets.

You will join a growing claims team with a competitive salary and benefits, including annual leave, pension, and a performance bonus. The role is full-time with standard hours and periodic shift variations.

Qualifications

• Impeccable administration and organisational skills.
• Good IT literacy and comfort with databases/CRM systems.
• Ability to understand and empathise with customer queries and complaints.
• Strong written and verbal communication skills.

Responsibilities

• Provide high standard customer service for all incidents.
• Liaise with customers and insurance companies to settle claims promptly.
• Tailor processes to client requirements and sources to gather information.

Skills

Administration

IT literacy

Empathy

Communication skills

Job description

Northgate Vehicle Hire in the UK is seeking a Claims Handler to deliver high-quality customer service, managing incidents from start to finish and working with customers and insurers to meet targets.

You will join a growing claims team with a competitive salary and benefits, including annual leave, pension, and a performance bonus. The role is full-time with standard hours and periodic shift variations.