Claims Handler - Commercial Motor & Fleet

TipTopJob; Telford; On-site; GBP 28,000 - 36,000; Full time

Job summary

TipTopJob is seeking a Claims Handler to support commercial policyholders within a fast-paced insurance environment. You will manage claims from FNOL to settlement, coordinating information between clients, insurers, and loss adjusters while maintaining organisation and delivering proactive, accurate updates.

The role emphasises strong communication, problem-solving, and a service-first approach in a busy office setting, ensuring smooth progress and high customer outcomes.

Qualifications

• Experience handling HGV, fleet, or commercial motor and non-motor claims in insurance/broking.
• Confident communication to explain claim status clearly.
• Strong organisation to manage multiple claims and documents.
• Service mindset with updates and transparency throughout the process.
• Proactive in busy office settings following procedures.

Responsibilities

• Manage claims from First Notice of Loss (FNOL) through to settlement, focusing on accuracy and customer experience.
• Liaise with insurers, loss adjusters, and clients to keep progress moving and expectations clear.
• Provide timely updates to commercial policyholders based on insurer information.
• Collect and compile documentation required for claim processing across multiple policy types.
• Complete supporting documentation accurately and audit-ready.
• Escalate exceptional circumstances to the claims manager or senior team.

Skills

Claims handling

Customer service

Communication skills

Organisation

Problem solving

Teamwork

Job description

TipTopJob is seeking a Claims Handler to support commercial policyholders within a fast-paced insurance environment. You will manage claims from FNOL to settlement, coordinating information between clients, insurers, and loss adjusters while maintaining organisation and delivering proactive, accurate updates.

The role emphasises strong communication, problem-solving, and a service-first approach in a busy office setting, ensuring smooth progress and high customer outcomes.