Claim Handler

Northgate Vehicle Hire; Tees Valley; Presencial; GBP 22.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave up to 26 days

Pension 5% employer contributions

Life assurance

Save-as-you-earn scheme

Referral scheme

Employee discounts

Descripción de la vacante

Northgate Vehicle Hire in the UK is seeking a Claims Handler to deliver high-quality customer service, managing incidents from start to finish and working with customers and insurers to meet targets.

You will join a growing claims team with a competitive salary and benefits, including annual leave, pension, and a performance bonus. The role is full-time with standard hours and periodic shift variations.

Formación

• Impeccable administration and organisational skills.
• Good IT literacy and comfort with databases/CRM systems.
• Ability to understand and empathise with customer queries and complaints.
• Strong written and verbal communication skills.

Responsabilidades

• Provide high standard customer service for all incidents.
• Liaise with customers and insurance companies to settle claims promptly.
• Tailor processes to client requirements and sources to gather information.

Conocimientos

Administration

IT literacy

Empathy

Communication skills

Descripción del empleo

Hours: Monday to Friday. Shifts 8:00 to 16:30, working from 9:00 to 17:30, once every 5 weeks

Northgate Vehicle Hire is the UK's leading independent provider of fleet management and specialist vehicle recovery services. Due to continued growth, we are now seeking to expand our Claims Handling teams with ambitious individuals who have a passion, desire and a great attitude to manage customer incidents and provide a first-class service.
As a Claims Handler, you will be responsible for providing the very highest standards of customer service, ensuring that each incident is handled in a speedy and professional manner, according to the specific requirements of the customer. The role will include a strong focus on operational targets, liaising with both customers and insurance companies. The team handles damage claims from start to finish, with the ability to tailor processes to suit the client whilst gathering information through different sources and finding creative solutions to ensure prompt settlement of claims.

Join Northgate Vehicle Hire as a Claim Handler and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Salary - £24,854 per annum there is also an opportunity to increase your salary after 1 years’ service.
Bonus - Earn up to £2000 per year (paid quarterly) based on your individual and business performance.
Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
Pension - Employer contributions of 5%
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About You

• You’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
• With good IT literacy, you will be a tech-savvy superstar in any work environment.
• Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.
• You’re a true wordsmith with exceptional communication skills, both written and verbal.
• You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
• Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.

About Us

With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.