Claims Handler

Jonathan Lee Recruitment; Shrewsbury; On-site; GBP 20,000 - 28,000; Full time

Job summary

Jonathan Lee Group is seeking a proactive Claims Handler to join its specialist insurance team. You will manage end-to-end claims for commercial motor and fleet, coordinating with insurers and loss adjusters to ensure accurate, timely settlements.

Strong organisational and communication skills, and a service mindset are essential in a busy office environment.

Qualifications

• Experience handling HGV, fleet or commercial motor claims.
• Strong organisational and administrative abilities.
• Excellent communication to explain claim status clearly.

Responsibilities

• Manage claims from FNOL through to settlement.
• Liaise with insurers, loss adjusters, and clients.
• Provide timely updates to commercial policyholders.
• Collect and compile documentation for claim processing.
• Ensure documentation is audit-ready and compliant.
• Escalate exceptional cases to the claims manager.

Skills

Organisational skills

Communication skills

Customer service

Problem solving

Tools

Microsoft Office

Job description

Looking to develop your experience within a specialist insurance environment? This is an excellent opportunity to join a professional, fast-paced team supporting commercial policyholders and helping ensure claims are managed efficiently from start to finish. You will play an important role in coordinating information between clients, insurers and loss adjusters, keeping processes organised, maintaining clear communication and ensuring matters progress smoothly through to resolution. This is a varied opportunity for someone with strong organisational and communication skills who enjoys building relationships, solving problems and delivering a high level of customer service.

What You Will Do:

• Manage claims from FNOL through to settlement, staying focused on accuracy and customer experience as a Claims Handler.
• Liaise with insurers, loss adjusters, and clients to keep progress moving and expectations clear.
• Deliver outstanding service to commercial policyholders, providing timely updates based on insurer information.
• Collect and compile documentation required for claim processing across multiple policy types.
• Complete supporting documentation compliantly and accurately, ensuring every detail is audit-ready.
• Escalate exceptional circumstances to the appropriate claims manager or senior team member when needed.

What You Will Bring:

• Experience of handling HGV, fleet, or commercial motor and non-motor claims, ideally within an insurance or broking environment.
• Confident communication skills, with the ability to explain claim status clearly and professionally as a Claims Handler.
• Strong organisation and administration skills to manage multiple claims and documentation accurately.
• A service mindset, with the ability to build trust by providing updates and supporting transparency throughout the process.
• The ability to work effectively in a busy office setting, following procedures while staying proactive.

This Claims Handler opportunity sits within the insurance sector and supports this company's passion for protecting the haulage industry. This company's approach is grounded in genuine engagement, a practical, people-first culture, and delivering helpful, transparent service to customers. By joining as a Claims Handler, you'll help maintain smooth claim handling that supports the wider goal of strong customer outcomes and ambitious growth.