Claims Handler

TipTopJob; Telford; On-site; GBP 28,000 - 36,000; Full time

Job summary

TipTopJob is seeking a Claims Handler to support commercial policyholders within a fast-paced insurance environment. You will manage claims from FNOL to settlement, coordinating information between clients, insurers, and loss adjusters while maintaining organisation and delivering proactive, accurate updates.

The role emphasises strong communication, problem-solving, and a service-first approach in a busy office setting, ensuring smooth progress and high customer outcomes.

Qualifications

• Experience handling HGV, fleet, or commercial motor and non-motor claims in insurance/broking.
• Confident communication to explain claim status clearly.
• Strong organisation to manage multiple claims and documents.
• Service mindset with updates and transparency throughout the process.
• Proactive in busy office settings following procedures.

Responsibilities

• Manage claims from First Notice of Loss (FNOL) through to settlement, focusing on accuracy and customer experience.
• Liaise with insurers, loss adjusters, and clients to keep progress moving and expectations clear.
• Provide timely updates to commercial policyholders based on insurer information.
• Collect and compile documentation required for claim processing across multiple policy types.
• Complete supporting documentation accurately and audit-ready.
• Escalate exceptional circumstances to the claims manager or senior team.

Skills

Claims handling

Customer service

Communication skills

Organisation

Problem solving

Teamwork

Job description

Looking to develop your experience within a specialist insurance environment? This is an excellent opportunity to join a professional, fast:paced team supporting commercial policyholders and helping ensure claims are managed efficiently from start to finish. You will play an important role in coordinating information between clients, insurers and loss adjusters, keeping processes organised, maintaining clear communication and ensuring matters progress smoothly through to resolution. This is a varied opportunity for someone with strong organisational and communication skills who enjoys building relationships, solving problems and delivering a high level of customer service.

What You Will Do

• : Manage claims from FNOL through to settlement, staying focused on accuracy and customer experience as a Claims Handler.
• : Liaise with insurers, loss adjusters, and clients to keep progress moving and expectations clear.
• : Deliver outstanding service to commercial policyholders, providing timely updates based on insurer information.
• : Collect and compile documentation required for claim processing across multiple policy types.
• : Complete supporting documentation compliantly and accurately, ensuring every detail is audit:ready.
• : Escalate exceptional circumstances to the appropriate claims manager or senior team member when needed.

What You Will Bring

• : Experience of handling HGV, fleet, or commercial motor and non:motor claims, ideally within an insurance or broking environment.
• : Confident communication skills, with the ability to explain claim status clearly and professionally as a Claims Handler.
• : Strong organisation and administration skills to manage multiple claims and documentation accurately.
• : A service mindset, with the ability to build trust by providing updates and supporting transparency throughout the process.
• : The ability to work effectively in a busy office setting, following procedures while staying proactive.

This Claims Handler opportunity sits within the insurance sector and supports this companys passion for protecting the haulage industry. This companys approach is grounded in genuine engagement, a practical, people:first culture, and delivering helpful, transparent service to customers. By joining as a Claims Handler, youll help maintain smooth claim handling that supports the wider goal of strong customer outcomes and ambitious growth.